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    Autodesk Inventor Publisher

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    Valued Contributor
    dherman469
    Posts: 62
    Registered: ‎11-10-2008
    Accepted Solution

    MP4 movie cannot be added to iPad

    823 Views, 5 Replies
    11-08-2012 12:39 PM

    Hello,

         I have tried to publish an MP4 movie, and use iTunes to add that MP4 to the iPad's video folder.  However, iTunes gives the message that the file cannot be played on an iPad, so it was not added.  I have added MP4 videos to an iPad before without issue.  Does Publisher make MP4 files that are incompatible with the iPad?  The video looks a little better than what shows up on the mobile app, which is why I want to use the movie.  Has anyone else encountered this problem or know a work around? 

     

    Daniel Hermanson

    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎03-23-2008

    Re: MP4 movie cannot be added to iPad

    11-08-2012 10:57 PM in reply to: dherman469

    Could you tell me the file size of MP4? I can upload the Published MP4 file to my SAMSUNG andriod mobile successful and play as expected.

    Please try to upload another smaller MP4 file and make sure the upload function work as expected.



    Peggy Wang
    Sr. Software QA Engineer
    Publisher Quality Assurance Team
    Autodesk, Inc.
    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎03-23-2008

    Re: MP4 movie cannot be added to iPad

    11-08-2012 11:01 PM in reply to: dherman469

    Just upload a Published MP4 file to my iPad, it works ok. Could you try again and provide more information if you still have problem.



    Peggy Wang
    Sr. Software QA Engineer
    Publisher Quality Assurance Team
    Autodesk, Inc.
    Please use plain text.
    Valued Contributor
    dherman469
    Posts: 62
    Registered: ‎11-10-2008

    Re: MP4 movie cannot be added to iPad

    11-09-2012 05:03 AM in reply to: peggy.wang

    Hello Peggy,

         I cannot attach the MP4 movie to this discussion thread.  The file is 5 MB, so I could email the file if you would like to test it on your end.  I am still not able to add the file to my iPad.  The strange thing is that if I email the MP4 to the iPad, it will play the email attachement.  But iTunes will not allow me to add the file, so that it shows in the video app. 

     

    Daniel Hermanson

    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎03-23-2008

    Re: MP4 movie cannot be added to iPad

    11-11-2012 06:45 PM in reply to: dherman469

    It sounds like the problem of iTunes. Could you try to use iTunes to upload the MP4 file which not generated by Publisher to your iPad? Please send me an email wang.ping@autodesk.com  if you still fail to upload the file.



    Peggy Wang
    Sr. Software QA Engineer
    Publisher Quality Assurance Team
    Autodesk, Inc.
    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎03-23-2008

    Re: MP4 movie cannot be added to iPad

    11-18-2012 09:57 PM in reply to: dherman469

    If you use Low quality when Publish to MP4, this file can be uploaded into iTunes. This is a workaround and i have logged this issue to the interal tracking system Nov-10290.

    Thank you for your posting.



    Peggy Wang
    Sr. Software QA Engineer
    Publisher Quality Assurance Team
    Autodesk, Inc.
    Please use plain text.