• Industries
  • Products
  • Buy
  • Services & Support
  • Communities
  • Discussion Groups

    Autodesk Inventor Publisher

    Reply
    Distinguished Contributor uma
    Distinguished Contributor
    Posts: 162
    Registered: ‎01-14-2010

    Re: Failed to Load File - Unknown Error

    02-15-2013 07:02 AM in reply to: jweiss

    Have just got same problem on 2013 SP3.

     

    Moreover, IP crashes on Export to DWF of the previous (openable) version of ipb (Autodesk Inventor Publisher has stopped working).

    Sometimes it claims to have send some data*  to Microsoft! ... not to Autodesk 

     

    *:

    WER6067.tmp.WERInternalMetadata.xml

    WER7B28.tmp.appcompat.txt

    WER8DBF.tmp.mdmp

    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎08-15-2008

    Re: Failed to Load File - Unknown Error

    02-15-2013 11:21 PM in reply to: uma

    Hi,

     

    May I ask you to share the file which have this issue to us?

     

    Irene Chen (irene.chen@autodesk.com)

    Publisher QA

    Please use plain text.
    Distinguished Contributor uma
    Distinguished Contributor
    Posts: 162
    Registered: ‎01-14-2010

    Re: Failed to Load File - Unknown Error

    02-18-2013 05:36 AM in reply to: irene.chen

    Unfortunately files contain IP, thus can't be shared.

    Do you have any "user instruction" to folow in order to repair file without sending them out?

    Please use plain text.
    Distinguished Contributor uma
    Distinguished Contributor
    Posts: 162
    Registered: ‎01-14-2010

    Re: Failed to Load File - Unknown Error

    02-19-2013 05:16 AM in reply to: uma

    Could those dump files be of any value?

    Please use plain text.
    Distinguished Contributor uma
    Distinguished Contributor
    Posts: 162
    Registered: ‎01-14-2010

    Re: Failed to Load File - Unknown Error

    02-20-2013 12:13 AM in reply to: uma

    Seems like quality decrease of Autodesk software becames critical.

    Our company start to seek for altrnative now.

    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎08-15-2008

    Re: Failed to Load File - Unknown Error

    02-20-2013 12:26 AM in reply to: uma

    Hi,

     

    I am really sorry you meet this issue.

     

    You can let me know the mail address and then I can send you the request to share the file just to me. we need the file to do the investigation to get the reason why this happen since this issue can't be reproduced at my side.

     

    Thanks

    Irene

     

    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎08-15-2008

    Re: Failed to Load File - Unknown Error

    02-20-2013 12:28 AM in reply to: uma

    If you can't share the file to me, then could you please let me know the real steps to reproduce this issue?

     

    -Irene

    Please use plain text.
    Distinguished Contributor uma
    Distinguished Contributor
    Posts: 162
    Registered: ‎01-14-2010

    Re: Failed to Load File - Unknown Error

    02-20-2013 12:46 AM in reply to: irene.chen

    I can't remember any special steps.

    IPB file tahat is now can't be opened was just saved.

    I mean of course there were some modification to storyboard mada in comparison to previous (health) version of file.

    But as soon as my steps were not video-captured I can't say what they exactly were.

    For us it looks like we can't open correctly saved file.

    Please use plain text.
    Employee
    Posts: 89
    Registered: ‎08-15-2008

    Re: Failed to Load File - Unknown Error

    02-20-2013 01:00 AM in reply to: uma

    Thanks for the quick reply,  we will continue to keep tracking this issue, if you have more detail information to reproduce, please let us know.

     

    Irene Chen

    Publisher QA

     

    Please use plain text.
    Distinguished Contributor uma
    Distinguished Contributor
    Posts: 162
    Registered: ‎01-14-2010

    Re: Failed to Load File - Unknown Error

    02-20-2013 02:06 AM in reply to: irene.chen

    May I ask what was the root of the problem in previous releases?

    How those files were fixed?

    Please use plain text.