My company has 1 seat of FDS and a couple of Product Design Suite.
We were already able to d/l the PDS, but Factory does not show as available yet.
Any Ideas on an expected date for download?
We were already able to d/l the PDS, but Factory does not show as available yet. Any Ideas on an expected date for download?
My apologies for the inconvenience Adam and Noel.
As FDS 2014 was released last week, there appears
We're in the process of troubleshooting the issue
Sure thing! Private Messages were sent a couple hrs ago and I just verified that your FDS entitlements should now be displaying correctly in the Subscription Center.
Thanks again for your patience on this one and please let me know if I can be of additional assistance!
I received your message and I see that it shows up in subscription center now. Thanks so much for your help! I'm looking forward to installing it!
We are having the same issue, is there a timeline for the fix to the Subscription Center?
This appears to be a random issue effecting a limited number of accounts, of which requires a backend fix on our side. With that being said, I've just requested the necessary sync which should hopefully be complete within the next few hrs, and will send you a Private Message with your licensing info + download links shortly so that you can get up and running ASAP.
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