Autodesk Factory Design Suite General

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Member
jamoore22
Posts: 3
Registered: ‎12-28-2006
Message 1 of 9 (216 Views)

When Will FDS 2014 Be on Subscription Center

216 Views, 8 Replies
04-24-2013 06:53 AM

My company has 1 seat of FDS and a couple of Product Design Suite.

 

We were already able to d/l the PDS, but Factory does not show as available yet.

 

Any Ideas on an expected date for download?

Distinguished Contributor
nstalker
Posts: 170
Registered: ‎03-16-2012
Message 2 of 9 (212 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 07:07 AM in reply to: jamoore22

I would also like to know

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 3 of 9 (201 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 09:17 AM in reply to: jamoore22

jamoore22 wrote:

We were already able to d/l the PDS, but Factory does not show as available yet. Any Ideas on an expected date for download?


My apologies for the inconvenience Adam and Noel.

 

As FDS 2014 was released last week, there appears to be a back end issue, affecting both of your contracts, which is preventing the licensing info from flowing into the Subscription Center.

 

We're in the process of troubleshooting the issue and in the mean time as a temporary workaround I'll be sending you each a Private Message with your serial numbers + download links.



Philip Schmelzer
Distinguished Contributor
nstalker
Posts: 170
Registered: ‎03-16-2012
Message 4 of 9 (196 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 09:41 AM in reply to: philip.s

Wow cool!  Thank you so much for the response.  I look forward to receiving your message.:smileyhappy:

Member
jamoore22
Posts: 3
Registered: ‎12-28-2006
Message 5 of 9 (192 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 10:01 AM in reply to: jamoore22

Thank you for the response.  I look forward to your message about our contract.

 

 

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 6 of 9 (186 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 12:02 PM in reply to: jamoore22

Sure thing! Private Messages were sent a couple hrs ago and I just verified that your FDS entitlements should now be displaying correctly in the Subscription Center.

 

Thanks again for your patience on this one and please let me know if I can be of additional assistance!



Philip Schmelzer
Distinguished Contributor
nstalker
Posts: 170
Registered: ‎03-16-2012
Message 7 of 9 (183 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 12:18 PM in reply to: philip.s

I received your message and I see that it shows up in subscription center now.  Thanks so much for your help!  I'm looking forward to installing it!

New Member
dennis.garlough
Posts: 1
Registered: ‎01-18-2007
Message 8 of 9 (178 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 01:55 PM in reply to: philip.s

We are having the same issue, is there a timeline for the fix to the Subscription Center?

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 9 of 9 (174 Views)

Re: When Will FDS 2014 Be on Subscription Center

04-24-2013 03:10 PM in reply to: dennis.garlough

dennis.garlough wrote:

We are having the same issue, is there a timeline for the fix to the Subscription Center?


Hi Dennis,

 

This appears to be a random issue effecting a limited number of accounts, of which requires a backend fix on our side. With that being said, I've just requested the necessary sync which should hopefully be complete within the next few hrs, and will send you a Private Message with your licensing info + download links shortly so that you can get up and running ASAP.



Philip Schmelzer

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