Impossible to install Factory Design Suite Ultimate 2012

[kakael]

Hi,

Can anybody help me resolve the install issue I meet with Autodesk Factory Design Suite Ultimate 2012 on my PC?

The installation starts normally but it can't keep on after a few moment. It stops immediately without any error code displayed, the PC shuts down and restarts.

Result: No software is installed on the PC.

The fact appens systematically each time that I try to install only Autodesk Factory Design Suite Ultimate 2012.

My PC Configuration: HP Pavilion dv7

                                  Windows Vista Home Premium Edition SP2 x32

                                 Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz 2.00GHz

                                 3 Gb RAM

I really need help.

[suhang]

Hi,

Could you provide the install log “Autodesk Factory Design Suite Ultimate 2012 Setup.log” under %tmp% path? It's very useful for us to help you track the reason.

[kakael]

Thanks for your reply.

I provide you the file you requested. One was generated yesterday and th othe today.

Please, I expect an answer today.

Thanks.

[jeff.pek · Accepted solution]

Hi -

Thanks for the response with the log files. Unfortunately, these may not provide sufficient detail to have a better sense of what's happening. Are there also other log files in %TEMP% with nearby date/time stamps that you can also send? These represent the lower-level actions being taken by the installer.

One question: Have you disabled User Account Control on your machine? Also, how much disk space is available on your system drive?

Thanks,

  Jeff

[kakael]

Hi Jeff.

I've zipped the files that have been generated nearly at the same time as the log file I sent previously to you.

You have to download this zip file at this address: http://demo.ovh.com/fr/8255f3dddccfd8e85b32f2b88b43820e/

The attached picture shows the free space I have on my PC.

One answer I haven't disabled any user account control anywhere.

Please answer me a.s.s.p.

Thanks,

Kakael

[jeff.pek]

Thanks for the extra info.

Based on some information from some of the logs, could you please disable User Account Control (as recommended in the release notes, I believe), and retry the installation?

Thank you,

  Jeff

[kakael]

Hi.

I have disable the User Account Control as you advised. And I have been trying already twice, without success, to install the software FDSULT2012. I noticed that, before the PC's shutdown, an error code appears briefly: error 1719. I'm searching solutions for this error code. But I expect you bring me new solutions.

I 'm trying also to send you the Temp zipped directory.

Thanks.

[jeff.pek]

Hi again -

Sorry you're still having problems. 

That's the error I saw too. Using a Google search, I found several articles that mention this error. Here's one that provides a suggested solution: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-1719-windows-insta...

It seems like some sort of general installer service problem on your machine.

Hope this helps,

  Jeff

[kakael]

Hi Jeff.

At the web address you suggest, the "Most Helpful Reply" talks about the key WOW64 in the registry database (HKEY_LOCAL_MACHINE\SYSTEM\CURRENT CONTROL SET\SERVICES\MSIserver\WOW64).

The key doesn't exist in the registry database of my PC. So I can't apply the solution suggested by raybo1226.

What can I do?

[joe.doyle.yyz]

Kakael,

As mentioned earlier this appears to be a Windows Installer issue. Google turns up a number of discussion threads relative to Windows Installer issue resolution for Vista Home. Here are a few I have found:

http://www.wisefixer.com/lp/?kw=error-1719&gclid=CMmC-IKOxasCFQoZQgodeDiwzw

http://social.technet.microsoft.com/Forums/en-US/itprovistasetup/thread/3b16ca72-601e-4a73-9e42-8780...

http://www.ehow.com/how_6811726_correct-error-1719-windows-vista.html

Have you attempted these proposed resolutions?

Regards,

Joe