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    Distinguished Contributor
    Posts: 168
    Registered: ‎04-10-2012

    "logging into your online Autodesk portal and selecting Case"

    471 Views, 2 Replies
    08-02-2012 09:29 AM

    Here is the footer from an email that I received from Autodesk Custom Support.

     

    "You can update the status of this case, attach files or provide additional information by replying to this email or by logging into your online Autodesk portal and selecting Case 07471049. Please let us know if you believe your case has been misclassified or if you have additional feedback regarding the way your case is being handled."

    I do not know at what address is "my online Autodesk portal" and how I can find this case.

     

    Please use plain text.
    Alumni
    Jillian.Bejtlich
    Posts: 343
    Registered: ‎05-28-2010

    Re: "logging into your online Autodesk portal and selecting Case"

    08-02-2012 11:01 AM in reply to: PatrickEC

    Hi Patrick,

     

    Great question! Please check out this link for answers on what the Subscription Center is and how to log in: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16972079&linkID=16831209

     

    If you have any other question, please feel free to send me a private message!

     

    Thank you!



    Jillian Bejtlich
    Forum Community Manager
    Autodesk, Inc.
    Please use plain text.
    Distinguished Contributor
    Posts: 168
    Registered: ‎04-10-2012

    Re: "logging into your online Autodesk portal and selecting Case"

    08-02-2012 12:16 PM in reply to: Jillian.Bejtlich

    Ok, so I know it is the Subscription Centre, but still I do not know how to find Case 07471049 there.

    Please use plain text.