Ah, no! I don't want to see this forum become too busy (in regards to color and graphic) either. I would like to see some of the tools and buttons a little bit easier to find though.
Actually, I created a new thread and I could use some help. I'm trying to work on user engagement and some feedback from the user perspective would be incredibly welcome. So, if you could, please head on over to http://forums.autodesk.com/t5/Autodesk-Discussion-
Forum Community Manager
Every user behaves very differently, and there are many who don't and then those who mark their own "Thanks" reply as the solution. Then there are those who Kudo once in a blue moon, and those who Kudo EVERY post. This is known and has already been stated, but this makes a broad, mathematical system virtually impossible without enforcing or heavily promoting consistency.
For instance, each topic could have a "Nudge, Nudge" button that would anonymously message the OP that he didn't appropriately mark an obvious solution. And to keep people from being too pushy about this, there is a limit per topic, each user can do it once per topic and not to a topic in which they have contributed.
Applying a limit to the number of Kudos a user could distribute over a period of time, based on "Rank" may help regulate things too.
⁞|⁞ Please use the .Accept as Solution and Give Kudos functions as appropriate to further enhance the value of these forums. Thank you! ───────────────────────────────────────────────────────────────────────────────────────────
...but only if the OP takes the time to mark the Solution as Accepted...
That is true. I have seen many posts with true solutions that remain not marked, though.
In that case, the moderators should do it.
Good idea - kudo pool. Might also be an idea to give higher-ranked posters (once the system is a little more stabilized) to mark any post as an answer, rather than always limiting it to the OP.
If you are going to fly by the seat of your pants, expect friction burns.
Adopt. Adapt. Overcome. Or be overcome.
I've found Kudos to be a way to complement the poster for a good answer since only the OP can mark the solution.
Sometimes the Kudos may not be for a correct answer but an insightful response to the thread; an tangent if you will.
Good point Alfredo, and thanks from everyone else for comments and feedback too! Our moderators are not product experts, but moderate for language and SN postings, etc.
Since we cannot provide knowledgeable experts from our side in every forum, all day to determine:
- When an Accepted Solution is marked on the wrong Reply, or
- When an Accepted Solution has been posted but not marked as such
What would you guys think of having the ability to do this, as you are in there a lot too. We would need to limit this permission to those who have deeper knowledge of the products, higher levels in the ranking system. You guys are the real experts, using our products "in the trenches" and in more different ways than developers can begin to anticipate!
Customer Service & Support
I don't know about the other forums, but at least, in the Revit Architecture forum, you do have plenty of Autodesk expert personnel participating in that forum. At least, they should have the permission to mark a post as a Solution if the OP does not do it. For other forums, yes, I agree that it would be a good idea to enable the users who have more experience on the subject, to do that task.
Or at the very least have an opportunity to question it once or thrice with several participants and correct the teminology as needed to be included in Autodesk Exchange.