Autodesk Design Review

[#1]

Hi,

It's great to hear from you.

The problem you met is the same with a defect we've logged for Windows 7 Operation System. That's caused by ADR 2012 new feature "Auto Recovery" prompt dialog.

Could you please try to click on the center of the startup image to find if there is a non-modal dialog hide behind the picture?

If this doesn't work, please let us know.

THanks,

-Dicky

[#2]

I had the bundle installed and when I opened True View it would open and then give me a error message and ask to report it to Autodesk.  I then uninstalled the program ,unchecked the box asking to leave off true view and just installed ADR.  I am running windows 7, 64 bit.  

[#3]

Does ADR 2012 work this time?

There may have several reasons caused DWG Trueview crash.

If you need DWG Trueview work, please go to this address to download it separately:

http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=6703438&DCMP=ILC-DWG-PUV

Thanks,

-Dicky

[#4]

New computer

Windows 7 Pro

Had Autodesk Design Review 2011 installed (transfer from old computer)

Opened Autodesk Design Review--Windows wanted update to 2012

When attempting to update installation failed--old copiyremoved;2012 wont load.

Error Ox643 Internal Error

cleaned registry

installation failed.

additonal message about failed Tru Drawings

Thanks for help.

[#5]

We have experienced an issue on multiple computers in our office.  After updating Design Review from 2011 to 2012, executing any Visual Basic developed exe (in our case, they were all in-house written programs, therefore I know they were writen in VB) a confiugration box for another Autodesk product is displayed (in some cases AutoCAD 2012, otherwise TrueView).  The configuration was the same as the first-time use "please wait while Autocad configures...", with the progress bar. 

Seems very odd that non-Autodesk programs would initiate configuration of Autodesk products.

[#6]

install hangs - see screen shot

have waited for hours, no change

windows XP

thx

[#7]

Could you please uninstall "Akamai NetSession Interface" from add or remove programs and have another try?

We would also like to get the log file (SetupADR2012.log in the temp folder) for investigation, please attach it while replying.

Thanks,

-Dicky

[#8]

I tried deleting that file several times with no change in result.

I searched my drive for the requested file and it was not found.

thx

[#9]

The "SetupADR2012.log" file should be found from:

Windows 7

C:\Users\[your user name]\AppData\Local\Temp\AutodeskDesignReview2012Logs

Windows XP

C:\Documents and Settings\[your user name]\Local Settings\Temp\AutodeskDesignReview2012Logs

Thanks,

-Dicky

[#10]

The folder you described is there but there is no file in it.

If it's any help this problem is occuring on my Dell laptop.  I had no problems installing on my Dell desktop.

There is no hidden dialog box behind the screen.

The size of the Akamai NetSession Interface each time is 18.09MB.

thx