We typically only tell people to uninstall previous versions of Design Review.
We should amend that recommendation, adding that DWF Viewer should also be looked for on customer systems and uninstalled before installing new versions of Design Review.
Very good info.
User Assistance Manager
Autodesk Design Review
I appreciate download suggestions. I tried both versions but recieved failure to install messages. I have attached the log file from my attempt, in case it helps. It won't allowed two attachments so i'll send another post with the error messages.
I did the entire procedure as shown in message 2 but I still get the "Autodesk Design Review 2011 (0x643 Internal Error)" message after it tries installing for a few moments.
Interestingly, none of the registry keys that I was supposed to delete were present.
Windows XP pro 2002 SP3.
I followed the suggestion to remove the Microsoft Visualbasic programs but Design review put them back and the installation failed again.
I bailed and went to 2010 which is still an upgrade from where I was previously. That installation worked. I'll wait until the 2012 version as I don't want to spend more time on 2011.
Very helpful post. My Design Review 2011 install was failing and uninstalling Design Review 2008 was throwing a "Fatal Error." The first set of instructions didn't help, but the second "complete removal" procedure did.
Beth Israel Deaconess Medical Center
Same here, on Vista Business X64 (german). Tried everything but this **** thing just won't install. (Why am I not surprised?)
major install issue.
When I went to install design review 2011 (upgrade reccomended from the program itself) everything went fine till the very end of the install where it crashed, I've attached the install log.
At this point I cannot install Design Review 2011, or 2010 (screen shots of the errors I get when I try to do 2010 attached).
I need this program to markup window layouts for work, and without it am basically stuck.
It seems that the registry key are locked, and I can't even access them to delete or remove. Help?
If you are not able to delete the keys, then you are trying to install as a user that is not an admin.
Must be admin to install.