Autodesk Design Review

[#1]

At the time only the ADR 2011 was being installed. I even closed all other programs, including OUTLOOK.

Other suggestions?

Thanks Again;

Orlando Rosario

[#2]

Please tell me...

• What type of installation (single computer or network deployment).
• Does it only happen on your computer? Or is it on multiple machines?
• Where did you get Design Review (Autodesk.com or the media of another Autodesk product)?
• What other Autodesk products/versions are installed on the system(s)?
• Does the computer having the issue meet the Design Review system requirements?
• What are the specifics of the hardware (hardware brand, operating system/processor [32- or 64-bit], RAM, video card, connections [local and network], printer settings, etc.)?

Thanks in advance,

C.

[#3]

---

cblocher wrote:

Please tell me...

• What type of installation (single computer or network deployment).

1. Network Windows 2003 (all software installed locally)

• Does it only happen on your computer? Or is it on multiple machines? Yes

• Where did you get Design Review (Autodesk.com or the media of another Autodesk product)?  From Autodesk Website

             What other Autodesk products/versions are installed on the system(s)?  AutoCAD Architecture 2010 and 2008 / DWG TrueView

• Does the computer having the issue meet the Design Review system requirements?  Yes

• What are the specifics of the hardware (hardware brand, operating system/processor [32- or 64-bit], RAM, video card, connections [local and network], printer settings, etc.)? 

                Computer system: Windows XP version 2002 service pack 3

                Computer hardware: Pentium 4 CPU 3GHz 4GB ram 32bit

                Display adapter: ATI Radeon HD 4600 series

                Network connection: Marvell Yukon 88e8050 PCI-# ASF Gigabit Ethernet Controller

                Network printer and plotters

Hope this helps.

Thanks Again;

Orlando Rosario

---

[#4]

Hi Orlando,

When you say you got it from the Autodesk website, which method did you try? We offer three variations.

• Automated (most common): http://www.autodesk.com/designreview-download
• EXE (for just Design Review): http://www.autodesk.com/designreview-deploy
• MSI (for deployments): http://www.autodesk.com/designreview-deploy

Have you tried installing using the second method (using the EXE)? If not, please do and let me know if that works for you.

C.

[#5]

For Both EXE and MSI, there's the following error:

Error 2753. The File '116ADF92923B4ADE8BC7D8D8690D2D39.D5955B9CA4DD4C1197BDAB88FAFFCD9E' is not marked for installation.

Anything else I can do?

thanks Again;

Orlando Rosario

[#6]

Hi Orlando,

I'm afraid I'm out of ideas. However, I've asked for help on this from people much smarter than I am:-)

I hope they can assist.

C.

[#7]

Thanks for help.

Orlando Rosario

[#8]

Hi Orlando,

To help assist in troubleshooting, we need the install log file.

First, please enable the "verbose logging" for Windows Installer by following the instructions here: http://support.microsoft.com/kb/223300

Next, run the ADR install again until if fails. Note the approximate time of when you start installing, as this will help you find the install log file.

Then look in the TEMP directory, accessed by entering %temp% in the START > RUN box, for the the msi log which will be named similar to MSIxxxxx.log (where the x’s are alphanumeric characters). There may be several of these files. Look for the log with the Date Modified time stamp of when you launched the installer.

Finally, please attach the log to your reply so that the team can analyze it.

Thanks,

C.

[#9]

Attached is the requested File.

Thanks for all your help.

Orlando Rosario

[#10]

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