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    Autodesk Design Review

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    Employee
    Posts: 347
    Registered: ‎09-08-2005

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    01-19-2011 06:35 AM in reply to: AutojetTechnologies

    Hello,

    Try the suggestion made on this post: http://forums.autodesk.com/t5/Autodesk-Design-Review/ADR-fails-to-register-2-dlls-on-install/m-p/266...

    If uninstall and reinstall doesn't work, the user suggests trying to manually register the DLLs.

    Please let us know if this resolves the issue.

    If neither approach works, please provide more detail:

    • What other Autodesk products/versions are installed on the system(s) that may be associated with the issue?
    • Does the computer having the issue meet the Design Review system requirements?
    • What are the specifics of the hardware exhibiting the issue (hardware brand, operating system/processor [32- or 64-bit], RAM, video card, connections [local and network], printer settings, etc.)?
    • Describe the type of installation (single computer or network deployment). Where did you get Design Review (Autodesk.com or the media of another Autodesk product)?

    Best,

    C.


    Chris Blocher
    User Assistance Manager
    Autodesk Design Review

    Autodesk, Inc.
    Please use plain text.
    Member
    AutojetTechnologies
    Posts: 4
    Registered: ‎01-04-2011

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    01-20-2011 06:35 AM in reply to: cblocher

    Hi,

     

    I already have to delete and again installed Design Autodesk ReView my system is the following one:

     

    Microsoft Windows XP Professionnel Version 2002 Service Pack 3

    PC Lenovo Intel (R) Core (TM) Duo CPU

    T5870 @ 2.00GHz

    1.18GHz 2,89Go de RAM

    Carte Graphique:

    Processeur Mobile Intel(R) 4 Serie Express Chipset Family

    Taille mémoire 1024 MB

    Carte Mobile Intel (R) GMA 4500 MHD

    Ecran 60Hz

    Résolution de l'écran 1280 par 800 Pixels

    Qualité couleur 32 Bits

     

    It is information you can help???

     

    Boubaker NOURI
    Technicien d'atelier- Soudeur
    Workshop- Technician

    AutoJet Technologies
    a division of Spraying Systems Co.
    Experts in Spray Technology
    Rte Blanche, Quartier St. Pierre-13120-Gardanne-FRANCE
    Tel: +33 (0)4 42 50 92 81
    Direct : +33(0)4 42 50 92 82
    Fax: +33 (0)4 42 50 92 90
    Email:nouri.b@spray.com
    www.spray.com, www.autojet.com.
    Please use plain text.
    Employee
    Posts: 347
    Registered: ‎09-08-2005

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    01-20-2011 07:22 AM in reply to: AutojetTechnologies

    Have you tried manually registering  the two DLLs?

     

    If you're not sure how, try the steps here: http://helpdeskgeek.com/how-to/register-dll-file-xp-vista/

     

    Best,

     

    C.

     


    Chris Blocher
    User Assistance Manager
    Autodesk Design Review

    Autodesk, Inc.
    Please use plain text.
    Member
    AutojetTechnologies
    Posts: 4
    Registered: ‎01-04-2011

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    01-21-2011 03:54 AM in reply to: cblocher

    Hi Chris Blocher,

     

    I followed well the procedure successfully but the problem remains existing.
    What may I make of the other one?

     

    Best Regard

    Boubaker NOURI
    Technicien d'atelier- Soudeur
    Workshop- Technician

    AutoJet Technologies
    a division of Spraying Systems Co.
    Experts in Spray Technology
    Rte Blanche, Quartier St. Pierre-13120-Gardanne-FRANCE
    Tel: +33 (0)4 42 50 92 81
    Direct : +33(0)4 42 50 92 82
    Fax: +33 (0)4 42 50 92 90
    Email:nouri.b@spray.com
    www.spray.com, www.autojet.com.
    Please use plain text.
    Employee
    Posts: 347
    Registered: ‎09-08-2005

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    01-21-2011 07:12 AM in reply to: cblocher

    Before we try anything else, I'll need more information:

    • What other Autodesk products/versions are installed on the system?
    • Where did you get Design Review (installing from Autodesk.com? From the media of another Autodesk product)?

    Thanks,

     

    Chris


    Chris Blocher
    User Assistance Manager
    Autodesk Design Review

    Autodesk, Inc.
    Please use plain text.
    don
    New Member
    don
    Posts: 2
    Registered: ‎02-11-2011

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    02-11-2011 05:04 PM in reply to: cblocher

    Chris-

    I am trying to install Design Review 2011. I went through your "Suggested Fixes" and uninstalled and deleted folders.  I am still getting error message "0x643: Internal Error"

     

    Can you help me?

     

    Don

    Please use plain text.
    Employee
    Posts: 347
    Registered: ‎09-08-2005

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    02-14-2011 07:46 AM in reply to: cblocher

    Hi Don,

     

    Glad to try. I need some details from you first:

    • What type of installation (single computer or network deployment). Where did you get Design Review (Autodesk.com or the media of another Autodesk product)?
    • What other Autodesk products/versions are installed on the system(s)?
    • Does the computer having the issue meet the Design Review system requirements?
    • What are the specifics of the hardware exhibiting the issue (hardware brand, operating system/processor [32- or 64-bit], RAM, video card, connections [local and network], printer settings, etc.)?
    • Does it only happen on your computer/printer? Or is it on multiple machines?

    Thanks in advance,

     

    C.


    Chris Blocher
    User Assistance Manager
    Autodesk Design Review

    Autodesk, Inc.
    Please use plain text.
    Contributor
    Posts: 23
    Registered: ‎10-26-2007

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    02-28-2011 01:15 PM in reply to: cblocher

    I've done everything possible, following your instructions. Everything is deleted and cleaned from registry.

    What else can I do?

    Now it gives me a 0x652 error.

     

    Please Help.

     

    Orlando Rosario

    Please use plain text.
    Contributor
    Posts: 23
    Registered: ‎10-26-2007

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    02-28-2011 01:17 PM in reply to: cblocher

    I've done everything per your instructions; delete directories, clean regetry. Know I get a x652 error.

     

    What next?

     

    Please help.

     

    Can not install ADR 2011.

     

    Thanks;

    Orlando Rosario

    Please use plain text.
    Employee
    Posts: 347
    Registered: ‎09-08-2005

    Re: ADR 2011 - Suggested Fixes for Installation-Related Issues

    03-01-2011 06:21 AM in reply to: orosario

    Hi Orlando,

     

    According to the PC Library, http://www.pc-library.com/errors/error-code/1618-0x652/, the 0x652 error code indicates that there are multiple installations taking place at the same time.

     

    Please ensure no other installations are happening in the background and try again.

     

    C.


    Chris Blocher
    User Assistance Manager
    Autodesk Design Review

    Autodesk, Inc.
    Please use plain text.