Autodesk Buzzsaw

[#1]

How can I set the welcome email to open the desktop software and not 360? 

[#2]

Hi you cannot change the default in the welcome email to use the desktop app. You can change your preference once you enter the web access by:

HTH

Gregg Stanley

[#3]

I agree with jltorganizer. This is a very annoying issue. It also happens when clicking a url in an email notification and it opens the web browser by default.

Gregg, I don't have that option. What can now be done?

[#4]

Are you using internet explorer? this is currently limited to Internet Explorer.

Gregg Stanley

[#5]

So you're saying this is only an issue with IE users?

If that's the case then you do need to find a fix for this. It's very disruptive and causing a lot of confusion for users.

[#6]

Sorry, to quick to send...yes we are using IE 8

[#7]

The control for that setting is available in Internet Explorer. if you are not seeing it you will need IE 9.

Gregg Stanley

[#8]

The option is available in IE 8 as well.  The only thing I can think of is the option may not appear if the Autodesk Bridge class active x control is either A) Not installed or B) Disabled within the Manage addons section of IE.

[#9]

Gregg,

Autodesk needs to do a better job at providing a consistent experience with their browser based services.

The option discussed in this thread is only available in IE. Yet, to get the full experience when using the interactive 3D mode, the user requires Chrome, but when using Chrome you can't access the default Buzzsaw option.

Which browser is it which Autodesk wants users to use for Buzzsaw and the 360 service?

[#10]

The issue is with Chrome that the options is not available. You can set the value in IE then use chrome for everthing else. Thank you, Gregg Stanley