AutoCAD LT for Mac "The installation failed"

[Anonymous]

"The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance"

System:

MacBook Pro 6,2 with OS X 10.8.2

Installation (newest package downloaded from the internet)

AutoCAD_2013_English_Mac_OSX_R1.dmg

/Library/Preferences/FLEXnet Publisher/FLEXnet/ shows no Autodesk Licence (although I bought one), only the Adobe CS4 licenses.

What I tried and didn't work for me:

Renaming the FLEXnet Publisher and uninstalling and installing AutoCAD LT again (as suggested in other forum entries)

I tried the above also with the AutoCAD trial, it did not work.

There are also no saved states from AutoCAD, which could prevent start-up or anything like this. (as suggested in other forum entries)

There are no hidden files in the FLEXnet publisher directory as well (I deleted them).

Any other suggestion?

Thanks!

What didn't work for me sofar:

[Anonymous · Accepted solution]

Closed: The problem were the rights in the file system. A repair of the access rights on the respective volume with Disk Utility did the job! I had only to uninstall & then the reinstallation worked without problem.

Thanks!

[Anonymous]

thanks! this fixed worked for me too!

[Anonymous]

Hi, please can you provide some more details of how you solved this using disk utility? I'm having the same problem!

[maxim_k]

Welcome to Autodesk Forums!

Hi Sophie,

Please provide more details: macOS version, AutoCAD LT version you are trying to install, licence type, installation process.

[Anonymous]

Hi Maxim, 

System: MacOS Mojave 10.14.6 (18G103)

Autocad 2020 for Mac (student license) 

I have tried adjusting the sudo permissions and have also reinstalled the licensing software as per Autodesk's guidance.

However nothing seems to be working! 

Thanks, 

Sophie 

[maxim_k]

It would be interesting to look at installation log from your Mac. It is install.log inside "/private/var/log" folder on your Mac.

[Anonymous]

Hi Maxim, 

Please see my log folder attached, 

Sophie

[maxim_k]

Screenshot of the install.log cannot say anything about the contents of the log, I asked to attach the "install'.log" file itself, not screenshot of the contents of "/private/var/log" folder.
"install'.log needs to be compressed before attaching here.

[Anonymous]

Apologies Maxim, I'm not very computer savvy! Please find my log folder attached

[maxim_k]

From your install.log I see that there is a problem with SUDO command on your Mac. AutoCAD installation uses SUDO during execution of installation scripts.

In the log file you can see the following strings:

./postinstall: sudo: /etc/sudoers is owned by uid 501, should be 0
./postinstall: sudo: no valid sudoers sources found, quitting

So I have found this page:

https://apple.stackexchange.com/questions/157772/sudo-etc-sudoers-is-owned-by-uid-501-should-be-0

where possible solution for the same problem described.

But if you are "not very computer savvy", I don't recommend you to attempt to repair sudoers file yourself without additional help, for example if you have an opportunity try to ask at Genius Bar

[Anonymous]

Hi Maxim,

Thanks for all your help! I used the attached in terminal and this solved the problem! 

Sophie