no answer from suport for 7 days (case number 09622298). autocad for mac 2014 keeps crashing.
@raumpunkt wrote:no answer from suport for 7 days (case number 09622298). autocad for mac 2014 keeps crashing.
Have you talked to your reseller?
My apologies for the long delay @raumpunktmp.
I just checked your case and it looks like Martin L. called you this AM and is now on this one.
hello maxim,
Thank you for your offer to help.
Problem is that Autocad 2013 and 2014 for Mac keeps crashing (all Service Updates installed, Imac newest OS). Problem is that suddenly AutoCAD stops responding, the same with Finder. Only Solution is to plug off Computer and restart. After Restart we have to Recover File. If we try to open file and audit it it crashes again. The Problem is file-related and happens on all Imacs. Recover finds errors but same problem ocurs after working with the file for some time again.
Subscription support has phoned me today - 10 days after we asked for help - and told me that they are not able to help. A friend with AutoCAD for Windows had a similiar problem related to solid hatch and transparency.
Martin, Vienna
Dear Maxim,
I have send You some files (which i also send to subscription supportI).
Autodesk does not find errors (perhaps the Software itself is the problem) but if i open the file then Auotcad is not responding anymore. (on different computers). Until now we experience this problem only with one project/ file.
Thanks for Your help.
Martin
Dear Martin,
I received your files and wasn't able to open them directly.
When I cick on "Open" button in "Open DWG" dialog - nothing happens.
At the same time I was able to open them with RECOVER command and got such recovery log for
"_1_2116856224_3406 - kann nicht mehr geoeffnet werden.dwg"
Drawing recovery. Drawing recovery log. Error 67 reading handle table. Reconstructing from objects. Reconstructing handle table from objects. Scanning for objects 100% done 18875 objects found. Scanning for objects completed. Salvaged database from drawing. Auditing Header Auditing Tables Auditing Entities Pass 1 Pass 1 2400 objects auditedAcDbSortentsTable(1A08C) Error for Entry (1E24B,1E339) eDuplicateKey fixed AcDbSortentsTable(1A08C) Error for Entry (22A4E,1E59D) eDuplicateKey fixed Pass 1 18500 objects audited Auditing Entities Pass 2 Pass 2 18500 objects audited Auditing Blocks 23 Blocks audited Auditing AcDsRecords Total errors found 2 fixed 2 Erased 0 objects
and for
"_1_552919113_6282 - kann nicht mehr geoeffnet werden.dwg"
Drawing recovery. Drawing recovery log. Error 67 reading handle table. Reconstructing from objects. Reconstructing handle table from objects. Scanning for objects 100% done 15769 objects found. Scanning for objects completed. Salvaged database from drawing. Auditing Header Auditing Tables Auditing Entities Pass 1 Pass 1 2400 objects auditedAcDbSortentsTable(1A08C) Error for Entry (1EF33,1EFB1) eDuplicateKey fixed AcDbSortentsTable(1A08C) Error for Entry (1F28A,1EF8D) eDuplicateKey fixed AcDbSortentsTable(1A08C) Error for Entry (1EFA7,1F2CA) eDuplicateKey fixed AcDbSortentsTable(1A08C) Error for Entry (1F2FE,1F285) eDuplicateKey fixed AcDbSortentsTable(1A08C) Error for Entry (1F307,1F2B1) eDuplicateKey fixed AcDbSortentsTable(1A08C) Error for Entry (1F49A,1F4BA) eDuplicateKey fixed Pass 1 15400 objects audited Auditing Entities Pass 2 Pass 2 15400 objects audited Auditing Blocks 19 Blocks audited Auditing AcDsRecords Total errors found 6 fixed 6 Erased 0 objects
Plus additional AUDIT:
Command: AUDIT Fix any errors detected? [Yes/No] <N>: y Auditing Header Auditing Tables Auditing Entities Pass 1 Pass 1 2400 objects auditedAcDbSortentsTable(1A08C) Error for Entry (1F6E7,1F6F5) eDuplicateKey fixed Pass 1 15400 objects audited Auditing Entities Pass 2 Pass 2 15400 objects audited Auditing Blocks 19 Blocks audited Auditing AcDsRecords Total errors found 1 fixed 1 Erased 0 objects
Then I was able to open those files after saving multiple times and everything seems OK with them.
I have not tried to work inside these files.
Do you suspect Solid hatches with transparency as culprits of crashes on your Mac?
Can you tell about Mac model you own? How many RAM do you have on it, which graphics card?
Have you tried to use -WBLOCK command in order to "clean-up" those drawings?
Maxim
Dear Maxim,
Thank You for Your help.
With this project we tried Solid hatches with transparency for the first time. So i guess that this could be the problem. I have turned off transparency and will see what happens.
We have one Imac 27" Mid 2010 (ATI Radeon 5750 1024 MB) and one Imac 27" Late 2012 (Nvidia Geforce GTX660M 512 MB), both Autocad 2014 for Mac,
one Imac 27" Mid 2010 and one Mac Mini Mid 2010, both AutoCAD 2013 for Mac,
all Computers have 8 GB Ram, same problem with all computers.
Autodesk Support wrote me that they did not find errors ("it seems to work without problems"). We pay 1.200,- eur a year for this support.
Martin
..have also tried recover, purge, audit, dxfout, wblock, copybase all into new drawing, save to old dwg format. did not help.
martin