AutoCAD for Mac General

Reply
Active Contributor
raumpunkt
Posts: 28
Registered: ‎12-20-2010
Message 1 of 11 (137 Views)

no answer from support

137 Views, 10 Replies
06-01-2014 11:15 PM

no answer from suport for 7 days (case number 09622298). autocad for mac 2014 keeps crashing.

*Expert Elite*
maxim_k
Posts: 3,658
Registered: ‎07-22-2010
Message 2 of 11 (129 Views)

Re: no answer from support

06-01-2014 11:41 PM in reply to: raumpunkt
While you are waiting for official support (you are on Subscription?)
Can you elaborate your problem?
Your OS, when AC crashes, etc. ...

Maxim
Architect
MARSS

MacACAD | MARSS


Distinguished Contributor
justshutup
Posts: 220
Registered: ‎10-03-2013
Message 3 of 11 (119 Views)

Re: no answer from support

06-02-2014 09:04 AM in reply to: raumpunkt

raumpunkt wrote:

no answer from suport for 7 days (case number 09622298). autocad for mac 2014 keeps crashing.


Have you talked to your reseller?

*Expert Elite*
pendean
Posts: 21,798
Registered: ‎11-06-2003
Message 4 of 11 (105 Views)

Re: no answer from support

06-04-2014 06:26 PM in reply to: raumpunkt
This is peer support: we are end users like you helping each other out.
So... Do you want to tell us about the issue while you wait?
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Community Manager
philip.s
Posts: 2,393
Registered: ‎09-27-2011
Message 5 of 11 (93 Views)

Re: no answer from support

06-05-2014 10:05 AM in reply to: raumpunkt

My apologies for the long delay @raumpunkt.

 

I just checked your case and it looks like Martin L. called you this AM and is now on this one.



Philip Schmelzer
Active Contributor
raumpunkt
Posts: 28
Registered: ‎12-20-2010
Message 6 of 11 (88 Views)

Re: no answer from support

06-05-2014 12:48 PM in reply to: maxim_k

hello maxim,

 

Thank you for your offer to help.

Problem is that Autocad 2013 and 2014 for Mac keeps crashing (all Service Updates installed, Imac newest OS). Problem is that suddenly AutoCAD stops responding, the same with Finder. Only Solution is to plug off Computer and restart. After Restart we have to Recover File. If we try to open file and audit it it crashes again. The Problem is file-related and happens on all Imacs. Recover finds errors but same problem ocurs after working with the file for some time again.

Subscription support has phoned me today - 10 days after we asked for help - and told me that they are not able to help. A friend with AutoCAD for Windows had a similiar problem related to solid hatch and transparency.

 

Martin, Vienna

 

 

*Expert Elite*
maxim_k
Posts: 3,658
Registered: ‎07-22-2010
Message 7 of 11 (81 Views)

Re: no answer from support

06-05-2014 01:13 PM in reply to: raumpunkt
Hi Martin,

From your post I can not understand exactly: do you have a problem only with one of your files or with all files?
It would be better if you send me one of your problem files, my e-mail is:

mkanaev at yandex.ru

I'll look at your file.

Maxim
Architect
MARSS

MacACAD | MARSS


Active Contributor
raumpunkt
Posts: 28
Registered: ‎12-20-2010
Message 8 of 11 (74 Views)

Re: no answer from support

06-06-2014 12:52 AM in reply to: maxim_k

Dear Maxim,

 

I have send You some files (which i also send to subscription supportI). 

Autodesk does not find errors (perhaps the Software itself is the problem) but if i open the file then Auotcad is not responding anymore. (on different computers). Until now we experience this problem only with one project/ file.

 

Thanks for Your help.

 

Martin

*Expert Elite*
maxim_k
Posts: 3,658
Registered: ‎07-22-2010
Message 9 of 11 (69 Views)

Re: no answer from support

06-06-2014 02:03 AM in reply to: raumpunkt

Dear Martin,

 

I received your files and wasn't able to open them directly.

When I cick on "Open" button in "Open DWG" dialog - nothing happens.

At the same time I was able to open them with RECOVER command and got such recovery log for

"_1_2116856224_3406 - kann nicht mehr geoeffnet werden.dwg"

 

Drawing recovery.
Drawing recovery log.
Error 67 reading handle table.  Reconstructing from objects.
Reconstructing handle table from objects.
Scanning for objects 100% done
 18875  objects found.
Scanning for objects completed.
    Salvaged database from drawing.
Auditing Header
Auditing Tables
Auditing Entities Pass 1
Pass 1 2400    objects auditedAcDbSortentsTable(1A08C)
    Error for Entry (1E24B,1E339) eDuplicateKey         fixed
AcDbSortentsTable(1A08C)
    Error for Entry (22A4E,1E59D) eDuplicateKey         fixed
Pass 1 18500   objects audited
Auditing Entities Pass 2
Pass 2 18500   objects audited
Auditing Blocks
 23      Blocks audited
Auditing AcDsRecords
Total errors found 2 fixed 2
Erased 0 objects

 

 

and for

"_1_552919113_6282 - kann nicht mehr geoeffnet werden.dwg"

 

Drawing recovery.
Drawing recovery log.
Error 67 reading handle table.  Reconstructing from objects.
Reconstructing handle table from objects.
Scanning for objects 100% done
 15769  objects found.
Scanning for objects completed.
    Salvaged database from drawing.
Auditing Header
Auditing Tables
Auditing Entities Pass 1
Pass 1 2400    objects auditedAcDbSortentsTable(1A08C)
    Error for Entry (1EF33,1EFB1) eDuplicateKey         fixed
AcDbSortentsTable(1A08C)
    Error for Entry (1F28A,1EF8D) eDuplicateKey         fixed
AcDbSortentsTable(1A08C)
    Error for Entry (1EFA7,1F2CA) eDuplicateKey         fixed
AcDbSortentsTable(1A08C)
    Error for Entry (1F2FE,1F285) eDuplicateKey         fixed
AcDbSortentsTable(1A08C)
    Error for Entry (1F307,1F2B1) eDuplicateKey         fixed
AcDbSortentsTable(1A08C)
    Error for Entry (1F49A,1F4BA) eDuplicateKey         fixed
Pass 1 15400   objects audited
Auditing Entities Pass 2
Pass 2 15400   objects audited
Auditing Blocks
 19      Blocks audited
Auditing AcDsRecords
Total errors found 6 fixed 6
Erased 0 objects

 Plus additional AUDIT:

Command: AUDIT
Fix any errors detected? [Yes/No] <N>: y
Auditing Header
Auditing Tables
Auditing Entities Pass 1
Pass 1 2400    objects auditedAcDbSortentsTable(1A08C)
    Error for Entry (1F6E7,1F6F5) eDuplicateKey         fixed
Pass 1 15400   objects audited
Auditing Entities Pass 2
Pass 2 15400   objects audited
Auditing Blocks
 19      Blocks audited
Auditing AcDsRecords
Total errors found 1 fixed 1
Erased 0 objects

 Then I was able to open those files after saving multiple times and everything seems OK with them.

I have not tried to work inside these files.

Do you suspect Solid hatches with transparency as culprits of crashes on your Mac?

Can you tell about Mac model you own? How many RAM do you have on it, which graphics card?

 

Have you tried to use -WBLOCK command in order to "clean-up" those drawings?

 

Maxim

 

 

 

Architect
MARSS

MacACAD | MARSS


Active Contributor
raumpunkt
Posts: 28
Registered: ‎12-20-2010
Message 10 of 11 (64 Views)

Re: no answer from support

06-06-2014 04:08 AM in reply to: maxim_k

Dear Maxim,

 

Thank You for Your help.

With this project we tried Solid hatches with transparency for the first time. So i guess that this could be the problem. I have turned off transparency and will see what happens.

 

We have one Imac 27" Mid 2010 (ATI Radeon 5750 1024 MB) and one Imac 27" Late 2012 (Nvidia Geforce GTX660M 512 MB), both Autocad 2014 for Mac,

one Imac 27" Mid 2010 and one Mac Mini Mid 2010, both AutoCAD 2013 for Mac,

all Computers have 8 GB Ram, same problem with all computers.

 

Autodesk Support wrote me that they did not find errors ("it seems to work without problems"). We pay 1.200,- eur a year for this support.

 

Martin

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community