Did you ever get any answer to your problem? I need to resolve this issue as well. I also think that it is unfair of autodesk too sell a product that does not meet the standards of the area. To me it just like selling us a software package the only works in Japanese. We may finally figure what going on or get it to work, but what good is it if nobody we work with will understand it. Plus it adds to the work load a lot I should not even have to go on line and try to resolved this issue. The only reason it could be hard to fix is extremely pour thought out programming. Scary
I was basically told to shove it. They were NOT going to refund any money, they were NOT going to FIX the problem, nor did they have plans to. If you want to use something like this use Revit was pretty much what I was told. So Yea, I and you or your boss were sold a bill of goods. This was one of the main reasons I went with the building package instead of just sticking with the product I had. Now my subscription will be pretty much impossible for me to maintain due to the extra cost and NO improvement in productivity. I was hoping to catch ground in both products.. a complete Architect product that I could offer my Structural engineers and Architects, because there are so many that DO NOT want to get on the Revit bandwagon. They like the way their business is working but would like to outsourch to local drafting firms instead of keeping someone on full time that they are only using part time. But once again Autodesk BITES IT. I'm telling most of my customers about SketchUp. For only $495 you can do almost everything this does. There are more and more ruby scripts showing up to attach data to your models and it's a LOT friendlier to use for a lot of firms. It's catching steam and hopefully it will be something that will get Autodesk to wake up and think about the people that buy their ads and hyperbole.