AutoCAD Plant 3D

[#1]

One of our engineers is getting Fatal Error Unhandled e0434352h Exception at fd81cacdh when he opens 2 drawings it happens if he opens the drawings from the local c drive or on a network drive. 

Machine Info

Dell Precision T7500

Windows 7 Pro 64 Bit

Six Core Intel Xeon Processor E5645 2.4 Ghz

24 Gigs of Ram

Dual 2GB Nvidia Quadro 4000

500GB Sata 3.0GB/S

[#2]

Are you prove to open this files with other PC? Wich files are? Could you attach it here?

[#3]

I can open them on a windows xp pro 64 bit pc fine. If they have one of them open at a time they are fine but once they open them both is when it fatal errors

[#4]

Now we are getting this error when they are working in any file he doesnt have to open 2 files and once.  AutoDesk any suggestions? 

[#5]

It's dificult to say what is it. Can you attach you file here? 

[#6]

When they get the error message again I will attach the error logs. 

Thanks for the help

[#7]

Looking atthe dmpuserinfo.xml, it seems like the fatal error is due to one of the ribbon component. Can you try the following and see if that avoids the fatal error?

1. Open the application

2. type ribbonclose

3 quit and restart the application

4. Now open the files and see if they open fine.

I understand this is not a workaround, but wanted to check if the ribbon UI is the actual cause of the issue.

Thanks,

[#8]

It doesnt fatal error with the Ribbon turned off.   Let me know the next step. 

[#9]

Good to know that the fatal error doesn't occur once the ribbon is closed. May be that the ribbon components were not installed properly. Can you try repair install option and see if that helps? Also make sure that you have the

"AutoCAD and AutoCAD LT 2012 SP1 Ribbon Hotfix" installed as well. You can find that at

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=18022638&linkID=9240618

Thanks,