Plant 3d 2014 extension 1 installation fails

[Anonymous]

Hello,

I have a few issues installing the extension 1 of plant 34 2014.

On some pc's I get the error "Error 1327. Invalid Drive K:\"

I have searched for a solution on internet and found that in the register some keys in "user shell folders" could be set to "K:\..."..    however, this did not work for me because in de register i could not find any keys refering to "K:\...".

On an other pc i was able to install te extension without any problems. the problem then is that plant 3d won't start up anymore. it alsways says i have to run setup.exe to reinstall plant 3d. when i uninstall the extention it rons perfectly again.

Can anyone help me with these issues? i would really like to see the benefits of the extension.

Thanks in advance.

Corné van Stee

[VinodBalasubramanian]

Can you provide answers for the following questions.

Are you trying to install the product on a different drive ?

What OS you have on your machine ?

Have you installed the product (Plant 3D 2014 release version) earlier before installing Extension 1. Did you try to uninstall that ?

Go to temp folder by doing the following.

Start - Run - %temp% - and look for any error logs for Plant 3D installation and send them to me for further investigation.

[Anonymous]

Hello Vinod,

Here are the answers to your questions in red.

Are you trying to install the product on a different drive ?

I have installed Plant in the standard directory C:\program files\Autodesk\

What OS you have on your machine ?

Windows 7 x64 SP1

Have you installed the product (Plant 3D 2014 release version) earlier before installing Extension 1. Did you try to uninstall that ?

I have installed plant 3D 2014 only once since the release. I used the plant suite ultimate installation.

Go to temp folder by doing the following.

See the attachment.

I hope this will be of any help.
Thanks in advance for helping me out.

Kind Regards,

Corn? van Stee
Engineer/Designer Mechanical
Grontmij Nederland B.V.

T +31 118 65 35 49 I M +31 6 53 98 42 70 I W www.grontmij.nlI Commercial Register 30129769


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[Anonymous]

I don´t know if the log-file was attached properly to my mail, so i hereby send it again using the forum.

[VinodBalasubramanian]

Thanks for the logs. From the log files, I could see 1603 error. This error is usually a generic permissions error.

Can you try uninstalling and reinstalling Plant 3D using a different user login with local administrator rights on Windows. You can use the following link for clean uninstall/reinstall.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

Also please make sure to turn off Antivirus & Windows firewall while trying to reinstall.

[VinodBalasubramanian]

We are aware of this issue. Our development is actively working to fix this issue. We deeply apologize for the inconvenience caused.

The workaround is : browse to your source DVD and continue to uninstall it.

Hope it helps.