AutoCAD Plant 3D General DIscussion

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Valued Mentor
JohnHolder
Posts: 455
Registered: ‎04-08-2010
Message 1 of 5 (610 Views)
Accepted Solution

FATAL ERROR: *Urgent*

610 Views, 4 Replies
10-15-2012 02:39 PM

FATAL ERROR: Unhandled Access Violation Reading 0xfffffff8 Exception at efdd241ah

 

Crashes on start up.....

Repaired - no change

Re-installed - no change

 

When it initially crashed, I renamed the project file I was working and added "bak" to it, in case it was causing the issue.

 

 

ACad / revit / ASD all start up without an issue, it is JUST P3D I am currently unable to work.

I put in a ticket, but does anyone have a suggestion aswell?

An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
*Expert Elite*
dave.wolfe
Posts: 659
Registered: ‎12-04-2009
Message 2 of 5 (600 Views)

Re: FATAL ERROR: *Urgent*

10-15-2012 04:40 PM in reply to: JohnHolder

Did you clear the graphics cache:

http://www.pdoteam.com/2012/06/fatal-error-on-plant-3d-startup/

 

and the local data cache:

http://www.pdoteam.com/2012/03/plant-3d-startup-hanging/

Dave Wolfe
Isaiah 57:15

ECAD, Inc.
Tips and Tricks on our blog: Process Design, from the Outside

A P3D Authorized Reseller
Valued Mentor
JohnHolder
Posts: 455
Registered: ‎04-08-2010
Message 3 of 5 (594 Views)

Re: FATAL ERROR: *Urgent*

10-15-2012 04:55 PM in reply to: dave.wolfe

Graphics Cache!

 

I backed up the directory then deleted everything inside.

 

Thank you very much Mr. Wolfe!

An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
New Member
rick.ramirez
Posts: 2
Registered: ‎06-26-2013
Message 4 of 5 (76 Views)

Re: FATAL ERROR: *Urgent*

06-26-2014 09:07 AM in reply to: JohnHolder

Instead of telling people to manually delete these cached files, why doesn't Autodesk resolve the actual problem? Has it even been identified? I have not been given an answer to this question and this problem seems to affect multiple Autodesk products starting with 2013 versions.

 

If not, is there a setting in Options that can turn off graphics cache? That way when I apply my custom profile, it gets turned off and I don't have to manaully turn it off at each end user workstation.

Product Support
jason.drew
Posts: 311
Registered: ‎06-17-2010
Message 5 of 5 (46 Views)

Re: FATAL ERROR: *Urgent*

07-02-2014 04:24 AM in reply to: rick.ramirez

Hi Rick,

 

The graphics cache can be disabled as a workaround until the issue is fixed by development. The system variables for this are saved in the Windows registry:

 

CACHEMAXTOTALSIZE (System Variable)
http://help.autodesk.com/cloudhelp/2015/ENU/AutoCAD-Core/files/GUID-F3B22467-BC93-4D91-AC10-E93EAB15...

 

CACHEMAXFILES (System Variable)
http://help.autodesk.com/cloudhelp/2015/ENU/AutoCAD-Core/files/GUID-7494F1CE-253B-42AC-BD26-10FB9E8F...

 

 

 



Jason Drew
Premium Support Specialist
Product Support
Autodesk, Inc.





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