AutoCAD Plant 3D General

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Mentor
Posts: 222
Registered: ‎10-05-2009
Message 1 of 7 (181 Views)

Error upon exit?

181 Views, 6 Replies
06-28-2012 11:37 AM

Everytime we exit out of Autocad Plant 3D (2013) the submit error to Autodesk window pops up. there does not seem to be anything happening to cause this message?

Product Support
VinodBalasubramanian
Posts: 593
Registered: ‎09-30-2007
Message 2 of 7 (165 Views)

Re: Error upon exit?

07-01-2012 06:24 PM in reply to: thebearjed

Hi,

 

Can you try using a different user login and see whether you can reproduce the same behavior ? If not, it could be a profile corruption, then you could try doing a secondary installer as per the solution given below.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14062982&linkID=9240857 (Similar procedure applies for Plant 3D as well).

 

Also send us the email address that you have used to submit the crash report. This would help us to track down the issue faster.



Vinod Balasubramanian
Mentor
Posts: 222
Registered: ‎10-05-2009
Message 3 of 7 (151 Views)

Re: Error upon exit?

07-02-2012 09:01 AM in reply to: VinodBalasubramanian

it is happening on all our computers now...i would rather not loose all of our settings by doing a secondary install.

 

error reported by jfreeman@snfhc.com

Product Support
VinodBalasubramanian
Posts: 593
Registered: ‎09-30-2007
Message 4 of 7 (131 Views)

Re: Error upon exit?

07-04-2012 07:34 PM in reply to: thebearjed

I couldn't able to extract any crash report with this email address (jfreeman@snfhc.com). Can you submit it again with another one and provide me the details.



Vinod Balasubramanian
Employee
Posts: 283
Registered: ‎08-15-2007
Message 5 of 7 (122 Views)

Re: Error upon exit?

07-05-2012 10:40 AM in reply to: VinodBalasubramanian

I get this problem myself from time to time. Our QA and SWD folks are looking into it. I don't have any information on what's causing it at this time.



Peter Quinn
Senior Product Manager
Autodesk, Inc.

Mentor
Posts: 222
Registered: ‎10-05-2009
Message 6 of 7 (120 Views)

Re: Error upon exit?

07-05-2012 10:47 AM in reply to: PeterQuinn

please post if any information becomes availble.

Valued Contributor
Posts: 69
Registered: ‎10-29-2009
Message 7 of 7 (77 Views)

Re: Error upon exit?

11-28-2012 08:23 AM in reply to: thebearjed

Hi, this happen to us everytime.

 

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