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AutoCAD 2013 Service Pack 1.1 ( 64 bit )

23 REPLIES 23
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Message 1 of 24
JohnHolder
4491 Views, 23 Replies

AutoCAD 2013 Service Pack 1.1 ( 64 bit )

Installed the service pack and immediatly started getting an error

 

<acui19res.dll not found> in mulitple windows. including a notice about my logitech software ( G13 keypad )

 

after uninstalling the service pack the error no longer happens.

 

Anyone else experience this?

 

( uninstalling or reinstalling G13 software did nothing to prevent the error )



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
23 REPLIES 23
Message 2 of 24
AGhanate
in reply to: JohnHolder

Hi John,

 

Do you have any other Autodesk products installed side-side with AutoCAD Plant 3D?

 

Did you try to install the AutoCAD Plant 3D 2013 Service Pack, it includes AutoCAD Service Pack as well.

 

Link for AutoCAD Plant 3D 2013 SP1:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=20925490&siteID=123112&linkID=14116968

 

Message 3 of 24

Hi,

 

I encountered exactly the same error after installing AutoCAD Plant 3D 2013 SP1.

 

I believe that the installation has failed to copy acui19res.dll into the program folder.  I fixed my installation by copying the file from C:\Program Files\Autodesk\AutoCAD Plant 3D 2013 - English\en-US into C:\Program Files\Autodesk\AutoCAD Plant 3D 2013 - English.  

 

I am not sure whether this file should have been updated by the service pack, but I haven't encountered any further errors so far.

 

Regards,

Andy


Andy Davis

Industry Specialist
Cadline Ltd.
Message 4 of 24

Hi Andy,

 

The AutoCAD 2013 SP 1.1 is only for AutoCAD, not for the verticals like Plant 3D. For the verticals you have to install the specific SP. It includes all the stuff of the AutoCAD SP, too. Here is the link for the Plant 3D 2013 SP: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=20925490&linkID=14116968

 

Be aware that this is the SP for Plant 3D without the Vault Extension. If you have installed the Plant 3D Extension1 don't use this SP. For the Extension1 (Plant 3D with Vault) there will be an extra SP.

 

Regards

Bernd



Bernd G.

Senior Product Support Specialist


Message 5 of 24

I should have stated that in the OP.  it was the SP for Plant 3d I downloaded.

 

>AutoCAD_Plant_3D_2013_x64_SP1

 



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 6 of 24

Hi Bernd,

 

It was the AutoCAD Plant 3D 2013 SP1 that I installed; the Plant 3D SP produced the error for me which I fixed as I described.

 

Regards,

Andy


Andy Davis

Industry Specialist
Cadline Ltd.
Message 7 of 24

Tried copying the file and did not work. 

 

uninstalling the service pack again. - and log file emailed in to you Bernd.

 

john.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 8 of 24

Hi John,

 

Thanks for the log-file but it tells me that the installation of the SP was completely running without any errors:

MSI (s) (18:B4) [11:26:24:811]: Product: AutoCAD Plant 3D 2013 - English -- Installation operation completed successfully.

So let us try another thing: To ensure that not another application has caused the issue here, please, start Plant 3D in diagnostic mode:

 

  • Start - Run - MSCONFIG- Enter
  • On the general tab select the option 'diagnostic startup'
  • On the service tab check the box 'Hide all Microsoft services' and check 'FLEXNet Licensing Service 64', too
  • Now restart your computer.
  • Try to start Plant 3D

If you can start now without any issue then another application or service is causing the issue. We have to check the services and startups again to look which one is the reason for the issue.

 

If this did not fix the issue, when we have to do a clean uninstall with a re-install. Look here how the clean uninstall works: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

 

Regards

Bernd

 



Bernd G.

Senior Product Support Specialist


Message 9 of 24

Also worth noting, I am attempting to trial Tetra 3d PDF software.  I installed it for AUTOCAD 2013.

 

It "runs" with plant 3d - runs is a very loose term - aka does not crash the computer

but when I attempt to "run" it with autocad 2013 I get the exact same error and my system crashes.

 

Edit - Started it up under diag mode as recommended - no issues.

 

Also this is after a complete reinstall not that long ago after a very stupid trial of windows 8 which is completely bunk.

reinstalled windows 7 and Plant 3d suite after a format.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 10 of 24

Hi John,

 

So if you can start P3D in diagnostic mode without any issues then another application or service is the reason for the issue here. Please check again gradually the services and startup applications (quickest way is here to check them again groupwise) and test again. When you get the error again you know which service/startup application is causing the issue.

 

Because you are assuming that trial Tetra 3D PDF is the reason here, check this application first.

 

Regards

Bernd



Bernd G.

Senior Product Support Specialist


Message 11 of 24

Thanks to Autodesk for brought the changes and released the Service Pack. Looking forward the 2014 release with many of our wishlist added.

Message 12 of 24

"Because you are assuming that trial Tetra 3D PDF is the reason here, check this application first."

 

I am in no way suggesting that the Tetra 3D PDF is the reason.

 

It causes a similar error. that is all.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 13 of 24

Downgraded the graphics card to autodesk cert. driver

reinstalled the service pack and still crashed.

 

Logitech keeps poping up in the crash note - the crash still happens with the software uninstalled.

it is NOT an option to permenantly uninstall my G13.

 

this is after a fresh format / re-install.

 

there is no software on the machine I can uninstall that is not essential to my workflow.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 14 of 24
JohnHolder
in reply to: JohnHolder

 

  • Start - Run - MSCONFIG- Enter
  • On the general tab select the option 'diagnostic startup'
  • On the service tab check the box 'Hide all Microsoft services' and check 'FLEXNet Licensing Service 64', too
  • Now restart your computer.
  • Try to start Plant 3D

 

Also I deselected everything in startup - still crashes the computer.

 

 



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 15 of 24
JohnHolder
in reply to: JohnHolder

opening a support ticket.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 16 of 24

Hi John,

 

One question here for understanding: You wrote at 18.12.:

Edit - Started it up under diag mode as recommended - no issues.

 

Now you tried it again but now you run into the failure?

 

Thank you

Bernd



Bernd G.

Senior Product Support Specialist


Message 17 of 24

Re-tested it

 

but this time I was called away and by the time I came back - the crash happened.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.
Message 18 of 24

Ok, John. In this case you have to make a clean uninstall and afterwards a reinstall. Look here for the steps for a clean uninstall: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617 . The installation is as normal.

 

Thank you

Bernd

 

 



Bernd G.

Senior Product Support Specialist


Message 19 of 24
fholman
in reply to: JohnHolder

I am also having issues with this.

 

What versions should acui19res.dll be after the service pack?

 

I did a complete uninstall and reinstall and now find that I am having the same issue again. 

 

 

Being intelligent is not a felony. But most societies evaluate it as at least a misdemeanor. - Heinlein
Message 20 of 24

yeah i basically gave up trying to install the service pack.  

 

clean uninstall and reinstall did nothing.



An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you know and what you don't.
-------------------------------------
"Do or do not... there is no try"
Master Yoda.

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