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Contributor
adelgado
Posts: 14
Registered: ‎09-22-2011
Message 1 of 7 (364 Views)

TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

364 Views, 6 Replies
02-15-2012 03:41 AM

Hello I am using Plant3D P&ID 2011,

 

I have a problem with Tag Annotation in different situations.

 

The first is that Tag anotation value disapears on screen, but when I go to edit the tag it automaticly appears. But then I save the drawing and sometimes I open drawing again and the problem appears again.

 

The second problem with Tags is that sometiemes I cannot define a value in a Line number, Plant P&ID do not anything, and trying it until the trird or fourth time, it gets the number i enter and then it works.

 

The third problem is that sometimes tags of different inline elements change its Line number independently of Line number where they are when I open drawing after saving it.

 

 

Anyone knows what could be the problem?

 

Thank you to all 

 


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http:\\www.termisa.es
Product Support
Dan.Scales
Posts: 297
Registered: ‎03-05-2010
Message 2 of 7 (338 Views)

Re: TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

02-22-2012 05:35 AM in reply to: adelgado

Hi,

 

The first things to try is to delete the local data cache by running the PnPLocalDataCachePurger.exe. This utility is located in the install directory of the product.

 

 

Once you have done that you should audit the project.

 

Thanks,
Dan 



Dan Scales
Contributor
adelgado
Posts: 14
Registered: ‎09-22-2011
Message 3 of 7 (329 Views)

Re: TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

02-23-2012 01:05 AM in reply to: adelgado

Hello Dan,

After using the PnPLocalDataCachePurger.exe, Plant3D freezes on welcome screen and it doesn't works.

How can I solve it?

 

Thank you


______________________________
TERMISA ENERGIA S.A.
http:\\www.termisa.es
Product Support
Dan.Scales
Posts: 297
Registered: ‎03-05-2010
Message 4 of 7 (325 Views)

Re: TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

02-23-2012 01:44 AM in reply to: adelgado

Hi,

 

I would not normally expect this to happen after running the utility.

 

Have you tried re-booting the machine? I have seen this from time to time on my machine and re-booting tends to fix it.

 

If that doesn't help let me know and I will provide some more suggestions.

 

Thanks,
Dan 



Dan Scales
Contributor
adelgado
Posts: 14
Registered: ‎09-22-2011
Message 5 of 7 (322 Views)

Re: TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

02-23-2012 02:24 AM in reply to: adelgado

Hi,

I have test the same procedure on anther computer with Plant and did not happen the Freezing error.

But now the problem of freezing welcome screen on the previous computer is the main problem.

Aslo I test in that computer with another windows user account and it works and the welcome screen doesn't freeze, but the normal user continues freezing.

 

Please give me a solution so now we are stopped.

 

Thank  you very much!


______________________________
TERMISA ENERGIA S.A.
http:\\www.termisa.es
Product Support
Dan.Scales
Posts: 297
Registered: ‎03-05-2010
Message 6 of 7 (317 Views)

Re: TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

02-23-2012 03:59 AM in reply to: adelgado

Hi,

 

I have sent you an email through the support system explaining how to trigger the secondary installer.

 

Thanks,
Dan 



Dan Scales
Contributor
adelgado
Posts: 14
Registered: ‎09-22-2011
Message 7 of 7 (295 Views)

Re: TAG ANNOTATION CONTENT LOOSES WHEN SAVING ONLY ON SCREEN

02-26-2012 11:48 PM in reply to: Dan.Scales

Hi Dan,

I just solved user welcome screen freezing problem.

Meanwhile TAG anotation continous with problem but it is a random problem. I think huge problem is that it changes also the check valves direction automaticly when I reopen the drawing file.

 

I am working in a Local project.

 

Thank you

 


______________________________
TERMISA ENERGIA S.A.
http:\\www.termisa.es

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