"company spends a lot of money on a program that doesn't work"
That statement is only valid if the program doesn't start up when initiated. Most other shortcomings are user fault.
The correct way to create detail views was never to scale the items after drafting went from the board to CAD. May I suggest looking into the detail views creation tool or using viewports? There is no need to create any other objects using these two procedures. There are many tutorials available to select from - video or text.
The biggest problem with re-creating an object or a part of several objects, for a separate detail view, is that if you ever need to modify the original view you may lose integrity in the detail view if not properly updated to match. There is also the possibility that the scale of the objects isn't properly catalogued for the next user.
One incident in a previous office: A detail was created by scaling a bridge abutment. The abutment was modified and the CAD user didn't apply the correct scale as the objects, to the dimensions. The contractor based his concrete bid on the detail dimensions. He had $30,000 too little concrete spec'ed out. He sued the company to recoup the loss.
It is best practice to "link" the detail with the original and not re-draw it for a detail view.
"No one can make you feel inferior without your consent. "-Eleanor Roosevelt
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