AutoCAD Mechanical General Discussion

AutoCAD Mechanical General Discussion

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Mentor
CrAzY-MiKe
Posts: 231
Registered: ‎06-04-2003
Message 1 of 5 (2,400 Views)
Accepted Solution

Offline Help downloaded, installed, but not found

2400 Views, 4 Replies
07-11-2012 06:05 AM

As the subject line suggests, it is installed, yet AMech2013 still tries to go online for help.  We have a proxy server policy that IT refuses to alter to allow access for the online help.  How can I make AMech2013 look locally for help files?

Autodesk Product Design Suite Premium 2013
Inventor 2013 64-bit Edition
Win7-64, 8-core Intel® Xeon® CPU W3550 @ 3.07GHz
NVIDIA GeForce GTX 560 Ti
454 GB HD, Intel® ICH10R SATA AHCI Controller
SpaceNavigator, 3.14.2 / 6.14.0 / 3.18
Employee
michaelsu
Posts: 483
Registered: ‎07-11-2008
Message 2 of 5 (2,388 Views)

Re: Offline Help downloaded, installed, but not found

07-12-2012 06:29 PM in reply to: CrAzY-MiKe

Hi,

 

Can you try the following steps?

 

1. Download offline from the link below.

http://usa.autodesk.com/adsk/servlet/item?id=18769284&siteID=123112

2. Install the help doc after download

3. Launch AutoCAD Mechanical and go to Options dialog->System tab-> uncheck "Access online content when available"

4. And then go to Files tab in Options dialog -> Help and Miscellaneous File Names -> Expand the node to see "Help Location" -> Put the location of your offline help.

For example, the default could be " C:\Program Files\Autodesk\AutoCAD Mechanical 2013 Help\English\Help\index.html"

5. Ok in Options dialog

6. Then try to invoke help again.

Thanks.
Michael Su
SQA Engineer
Autodesk
------------------------------------------------------------------------------------------------------
Please mark any response as "Accept as Solution" if it answers your question.

Mentor
CrAzY-MiKe
Posts: 231
Registered: ‎06-04-2003
Message 3 of 5 (2,379 Views)

Re: Offline Help downloaded, installed, but not found

07-13-2012 05:13 AM in reply to: michaelsu

Thanks! In classic "Simpsons" style, I'm sitting her going "D'OH!"

Autodesk Product Design Suite Premium 2013
Inventor 2013 64-bit Edition
Win7-64, 8-core Intel® Xeon® CPU W3550 @ 3.07GHz
NVIDIA GeForce GTX 560 Ti
454 GB HD, Intel® ICH10R SATA AHCI Controller
SpaceNavigator, 3.14.2 / 6.14.0 / 3.18
Mentor
aguitton116
Posts: 192
Registered: ‎03-14-2008
Message 4 of 5 (2,209 Views)

Re: Offline Help downloaded, installed, but not found

10-02-2012 05:16 AM in reply to: CrAzY-MiKe

Hi,

I did exaclty this and in the french version it doesn't work on my customer stations (windows 7 pro x64 french).

Here are some attachements, maybe I did something wrong, or something else is blocking the access to the files (they have strong rights restrictions).

Mentor
aguitton116
Posts: 192
Registered: ‎03-14-2008
Message 5 of 5 (2,208 Views)

Re: Offline Help downloaded, installed, but not found

10-02-2012 05:16 AM in reply to: aguitton116

The last screenshot that I could not attach with the previous post.

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