Fatal crash while moving or stretching entities with dimensions

[lee]

I am having fatal crashes everytime I move or stretch entities with dimesions.  I'm getting these fatal crashes 3 or 4 times a day and it happens in many different files.  I have AutoCAD Mechanical 2013 SP1 which was just upgraded from AutoCAD Mechanical 2012 when I got a new computer a few weeks ago.  I did not have this problem with old computer or 2012.

[VinodBalasubramanian]

Hi,

Can you please try to upgrade your graphics driver to a certified one. You can download the right driver from the link below,

http://usa.autodesk.com/adsk/servlet/syscert?id=18844534&siteID=123112

You can also turn on hardware acceleration to see whether it helps.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14898223&linkID=9240617

If the problem persists, can you send us a screenshot of the fatal error. Can you also confirm whether you get the fatal error only while moving or stretching entities.

Can you also confirm whether you can reproduce the same with a different user login.

Looking forward to your reply.

[VinodBalasubramanian]

Just wanted to check with you on this issue. Let us know, if you need further assistance.

We will be glad to assist you further.

Have a great day !

[lee]

Here are a couple of the errors that I am getting.  Please see pictures below.

The problem has to do with the moving, stretching and rotating entities that have dimensions, also, when I use grips on dimensions.  Only when entities have dimensions with them.

I have a recommended driver.

I tried under a different user login and I get the same result.

[VinodBalasubramanian]

Hi,

Thanks for the reply. Can you attach the screenshots instead of embedding them. I have some issue in viewing them properly.

Also please send us the following information as well.

NFO,

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7491145&linkID=9240617

Event logs,

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7491149&linkID=9240617

Looking forward to your reply.

[lee]

Hello,

Please see zip file that contains 3 of 4 files you require.

[lee]

Hello,

Please see zip file that contains 1 of 4 files you require.

[VinodBalasubramanian]

Thanks for the log files. Can you send me a screenshot of the error message as well. I could see a ntdll.dll file failure in your logs. This could happen due to a .NET corruption. You may want to try the following.

1. Go through Programs and Features and uninstall everything that has to do with Microsoft .NET 4.0, doing newest versions first.

2. Download and install .NET 4 (Standalone Installer):
      http://www.microsoft.com/download/en/details.aspx?id=17718

3. Reboot the computer.

You could also explore the options provided in the following link,

http://forums.autodesk.com/t5/AutoCAD-2011/AutoCAD-Hang-AutoCAD-Application-has-stopped-working/td-p...

Hope it helps.

[lee]

If you look and few posts ago I have 2 screens shots of the error posted.

I have made the changes that you reccomended and I get the same result.

[VinodBalasubramanian]

Hi,

I have sent you a private message. Can you please confirm on our request.

[lee]

I don't have any private messages from you.