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Trouble with Autodesk 360
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Hi to everyone.
I've troubles with Autodesk 360.
I logged in the first time with the credential (user and password) of a collegue.
Now i'll try to connect with my account settings but it is unable to work.
In the options menu>in line settings appears that i'm logged with us the account of my collegue and not mine. I try to log out and restart autocad map 3d but allways when i try to log in or save something in autodesk 360 i do it with the credential and account of my collegue.
Thx
Diego
Re: Trouble with Autodesk 360
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Hi Diego,
There is a folder on your PC where your Autodesk 360 settings are saved, probably here:
C:\Users\{USERNAME}\AppData\Local\Autodesk\Autodes
If you see the colleague's account name there, just delete that folder (you might need to have AutoCAD closed when you do this).
Please let us know how it goes.
Thanks!
Phil
Phil Borycens
Support Specialist
AEC Infrastructure
Autodesk, Inc.
Re: Trouble with Autodesk 360
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Hello,
i've followed your help, i've deleted the folder with the colleague's account name but a few seconds later (Autocad closed) this folder appears. And it appears everytime again.
I've seen that here:
C:\Users\diego\AppData\Local\Autodesk\Autodesk Sync
there is a folder with the name Cloud, but there is also a file, system one, called AdSync.db.
I think that there are stored the information to login on Autodesk 360.
Thx for your help.
Diego
Re: Trouble with Autodesk 360
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Nice job, Diego! I'm glad that we could at least point you in the right direction. I'm glad that you figured the rest out.
Have a good week.
Phil Borycens
Support Specialist
AEC Infrastructure
Autodesk, Inc.
Re: Trouble with Autodesk 360
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Hello,
i have tought that thisproblem with the account was resolved but i'm not able to delete this file. It's a system file and i require admin rights.
Thereuntil i've a new question.
In some release/products of auttodesk (autocad since the 2012 revit...) there is an icon that help to a direct login-logoff with autodesk 360 (let's see attachment).
Is some equal in autocad map 3d. In my work area i don't find this icon anywhere. The logoff with this icon could be my solution...
Can someone help me??
THX
Re: Trouble with Autodesk 360
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Hi again Diego,
I think this article will help:
http://usa.autodesk.com/getdoc/id=TS18966285
Phil Borycens
Support Specialist
AEC Infrastructure
Autodesk, Inc.
