AutoCAD Map 3D General

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DiegoP1978
Posts: 11
Registered: ‎07-24-2012
Message 1 of 6 (354 Views)

Trouble with Autodesk 360

354 Views, 5 Replies
08-02-2012 03:03 AM

Hi to everyone.

 

I've troubles with Autodesk 360.

 

I logged in the first time with the credential (user and password) of a collegue.

Now i'll try to connect with my account settings but it is unable to work.

In the options menu>in line settings appears that i'm logged with us the account of my collegue and not mine. I try to log out and restart autocad map 3d but allways when i try to log in or save something in autodesk 360 i do it with the credential and account of my collegue.

 

Thx

 

Diego

Product Support
phil_borycens
Posts: 183
Registered: ‎10-25-2011
Message 2 of 6 (325 Views)

Re: Trouble with Autodesk 360

08-03-2012 04:45 PM in reply to: DiegoP1978

Hi Diego,

 

There is a folder on your PC where your Autodesk 360 settings are saved, probably here:

C:\Users\{USERNAME}\AppData\Local\Autodesk\Autodesk Sync\Cloud

 

If you see the colleague's account name there, just delete that folder (you might need to have AutoCAD closed when you do this).

 

Please let us know how it goes.

 

Thanks!

Phil



Phil Borycens
Contributor
DiegoP1978
Posts: 11
Registered: ‎07-24-2012
Message 3 of 6 (301 Views)

Re: Trouble with Autodesk 360

08-06-2012 03:48 AM in reply to: phil_borycens

Hello,

 

i've followed your help, i've deleted the folder with the colleague's account name but a few seconds later (Autocad closed) this folder appears. And it appears everytime again.

I've seen that here:

C:\Users\diego\AppData\Local\Autodesk\Autodesk Sync

there is a folder with the name Cloud, but there is also a file, system one, called AdSync.db.

I think that there are stored the information to login on Autodesk 360.

 

Thx for your help.

 

Diego

 

 

Product Support
phil_borycens
Posts: 183
Registered: ‎10-25-2011
Message 4 of 6 (291 Views)

Re: Trouble with Autodesk 360

08-06-2012 08:17 AM in reply to: DiegoP1978

Nice job, Diego! I'm glad that we could at least point you in the right direction. I'm glad that you figured the rest out.

 

Have a good week.



Phil Borycens
Contributor
DiegoP1978
Posts: 11
Registered: ‎07-24-2012
Message 5 of 6 (264 Views)

Re: Trouble with Autodesk 360

08-08-2012 07:25 AM in reply to: phil_borycens

Hello,

 

i have tought  that thisproblem with the account was resolved but i'm not able to delete this file. It's a system file and i require admin rights.

Thereuntil i've a new question.

In some release/products of auttodesk (autocad since the 2012 revit...) there is an icon that help to a direct login-logoff with autodesk 360 (let's see attachment).

Is some equal in autocad map 3d. In my work area i don't find this icon anywhere. The logoff with this icon could be my solution...

 

Can someone help me??

 

THX

 

 

Product Support
phil_borycens
Posts: 183
Registered: ‎10-25-2011
Message 6 of 6 (256 Views)

Re: Trouble with Autodesk 360

08-08-2012 09:26 AM in reply to: DiegoP1978

Hi again Diego,

 

I think this article will help:

http://usa.autodesk.com/getdoc/id=TS18966285



Phil Borycens

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