AutoCAD Map 3D General Discussion

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Contributor
eherc
Posts: 14
Registered: ‎06-07-2012
Message 1 of 31 (2,322 Views)

AutoCAD Map 2012 cannot start

2322 Views, 30 Replies
06-08-2012 12:15 AM

We have purchased and installed the Autocad MAP 2012, on the machine with following configuration:

 

CPU: Intel Core i3 550

RAM: 4GB

Graphic card: Integrated, ASUS EAH6450 Series

Operating system: Windows 7 Professional SP1 x64

Office: Microsoft Office 2010 Professional Plus 64 bit.

Hard disk space: Total 287GB, free 206GB

 

When trying to start the AutoCAD MAP 2012, it always crashes. It shows these messages in the command line:

 

Initializing.....Done.
Regenerating model.
*Cancel*
; error: Exception occured: 0xC00000FD (Stack Overflow)

 

And after this it displays the generic Windows message that the Autocad application has stopped working.

 

In the event viewer, two events are registered when this happens.

 

Event ID 1000:

 

Faulting application name: WSCommCntr3.exe, version: 3.2.23.0, time stamp: 0x4d2786b8
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x000000000004e4b4
Faulting process id: 0x13e8
Faulting application start time: 0x01cd45445d6c8f42
Faulting application path: C:\Program Files\Common Files\Autodesk Shared\WSCommCntr3\lib\WSCommCntr3.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9c96d2e7-b137-11e1-b605-005056c00008

 

And several seconds after that, also event 1000:

 

Event ID 1000:

 

Faulting application name: acad.exe, version: 24.2.107.0, time stamp: 0x4e4b6362
Faulting module name: mfc90u.dll, version: 9.0.30729.6161, time stamp: 0x4dacf630
Exception code: 0xc0000005
Fault offset: 0x0000000000015104
Faulting process id: 0x13a4
Faulting application start time: 0x01cd45445a91490a
Faulting application path: C:\Program Files\Autodesk\AutoCAD Map 3D 2012\acad.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_044aad0bab1eb146\mfc90u.dll
Report Id: 9e54baf1-b137-11e1-b605-005056c00008

 

 

We have tried several suggestions we found online regarding similar issues, but to no avail. Customer Error Report box never shows up, so we haven't be able to report the crash this way.

 

 

 

*Expert Elite*
antoniovinci
Posts: 1,598
Registered: ‎06-03-2011
Message 2 of 31 (2,320 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 12:53 AM in reply to: eherc

eherc wrote:

We have purchased and installed the Autocad MAP 2012


In my humble opinion, since you've just bought Map, the right place to complain is your dealer's headquarter, not here, sir.
Contributor
eherc
Posts: 14
Registered: ‎06-07-2012
Message 3 of 31 (2,315 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 02:39 AM in reply to: antoniovinci

This is a strictly technical issue which

 

1. Dealers have little or no experience with;

2. Does not happen often;

3. Is related to an Autodesk product.

 

Therefore I think this is the place to ask for solution.

 

*Expert Elite*
Alfred.NESWADBA
Posts: 8,893
Registered: ‎06-29-2007
Message 4 of 31 (2,309 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 03:06 AM in reply to: eherc

Hi,

 

>> Dealers have little or no experience with;

Wrong dealer chosen then ;( (too cheap?)

 

>> Faulting application name: WSCommCntr3.exe, version: 3.2.23.0, time stamp: 0x4d2786b8

That would me point to

  • search if there is a task with that name active
  • if so .... kill it
  • rename the file to e.g. WSCommCntr3.exe_RENAMED
  • restart AutoCAD

 

What's happening then?

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
-------------------------------------------------------------------------
Valued Mentor
parkr4st
Posts: 421
Registered: ‎03-24-2004
Message 5 of 31 (2,309 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 03:11 AM in reply to: eherc

The first thing, if you just purchased the license you may be able to get Map 2013,  Ask your reseller.  2013 is a whole lot better than 2012.

 

If you stay with 2012 try the uninstall and clear all reference of Map from the registry and reinstall Map after you turn off all gizmos and gadgets running in the background especially virus protection routine.  You reseller should guide you through this if you need help.  There are instructions in the back post in this group as well as on the AutoCAD site.

 

I you can get 2013 install with the same precautions during the install.

 

Also check through this group for conflicts with MS Office on the 64 bit machines.

 

 

 

 

 

Contributor
eherc
Posts: 14
Registered: ‎06-07-2012
Message 6 of 31 (2,305 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 03:56 AM in reply to: Alfred.NESWADBA

Tried it. The problem persists. Although the message regarding WSCommCntr3.exe does not show in Event viewer anymore.

Contributor
eherc
Posts: 14
Registered: ‎06-07-2012
Message 7 of 31 (2,304 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 03:57 AM in reply to: parkr4st

Tried the reinstall of the MAP ant of the Windows already. Will ask for 2013, but I doubt they'll give it away that easily.

*Expert Elite*
Alfred.NESWADBA
Posts: 8,893
Registered: ‎06-29-2007
Message 8 of 31 (2,299 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 04:03 AM in reply to: eherc

Hi,

 

Guessing into the dark: Is your system a Dell-system?

 

And in the meantime one additional try: login with another Windows-username and try the same operations.

 

- alfred -

-------------------------------------------------------------------------
Alfred NESWADBA
Ingenieur Studio HOLLAUS ... www.hollaus.at
-------------------------------------------------------------------------
*Expert Elite*
antoniovinci
Posts: 1,598
Registered: ‎06-03-2011
Message 9 of 31 (2,296 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 04:24 AM in reply to: eherc

eherc wrote:

Will ask for 2013, but I doubt they'll give it away that easily.


Well, they won't "give" anything, you gotta buy the upgrade, unless you have a subscription (and sounds like it's NOT your case..)

Having only 4 GB Ram, I'd stay with the 2012 release, sir.

Contributor
eherc
Posts: 14
Registered: ‎06-07-2012
Message 10 of 31 (2,294 Views)

Re: AutoCAD Map 2012 cannot start

06-08-2012 04:32 AM in reply to: Alfred.NESWADBA

Hi,

 

no, it's not a Dell. And I have already tried with another username, it's all the same.

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