AutoCAD MEP General

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Contributor
BRIANWILLIAMS6379
Posts: 11
Registered: ‎04-14-2010
Message 1 of 9 (623 Views)

AutoCAD 2013 with SP1 Crash printing from Help

623 Views, 8 Replies
04-04-2013 07:34 PM

Our users are accessing the online help on Windows 7 for AutoCAD 2013 MEP with SP1 via the Help menu, when attempting to print found help articles they'e Autocad application is crashing with an error pointing at

AcBrowserHost.exe, see screen print below.

 

4-4-2013 7-32-14 PM.jpg

Valued Contributor
kwizats_hadérack
Posts: 94
Registered: ‎02-23-2013
Message 2 of 9 (604 Views)

Re : AutoCAD 2013 with SP1 Crash printing from Help

04-05-2013 02:16 PM in reply to: BRIANWILLIAMS6379

I have the same problem.

 

A FRENCH CAD MANAGER

Cordialement

Allan
Product Support
pothied
Posts: 191
Registered: ‎10-01-2009
Message 3 of 9 (594 Views)

Re: AutoCAD 2013 with SP1 Crash printing from Help

04-08-2013 07:27 AM in reply to: BRIANWILLIAMS6379

The first thing that I would check is to see if you have the latest drivers installed for your printer. If you do not, then install the latest drivers.

If that does not work, you can try downloading the PDF help and see if you can print from there. You can find the AutoCAD MEP help file here: http://exchange.autodesk.com/autocadmep/enu/pdf-documentation

 



David Pothier

Contributor
BRIANWILLIAMS6379
Posts: 11
Registered: ‎04-14-2010
Message 4 of 9 (589 Views)

Re: AutoCAD 2013 with SP1 Crash printing from Help

04-08-2013 07:59 AM in reply to: BRIANWILLIAMS6379

We have the latest print drivers, we've tried multiple printers, we've even tried printing to Adobe PDF and still same error.

 

We PDF guide you referenced is AutoCAD MEP 2012, the issue is for AutoCAD MEP 2013, we need the 2013 PDF guide if this is going to be the workaround.

Product Support
pothied
Posts: 191
Registered: ‎10-01-2009
Message 5 of 9 (586 Views)

Re: AutoCAD 2013 with SP1 Crash printing from Help

04-08-2013 08:06 AM in reply to: BRIANWILLIAMS6379

Sorry about the link to the 2012 help file. Here is the link to the 2013 files:

http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=18732446&linkID=10809853

 

 



David Pothier

Contributor
BRIANWILLIAMS6379
Posts: 11
Registered: ‎04-14-2010
Message 6 of 9 (584 Views)

Re: AutoCAD 2013 with SP1 Crash printing from Help

04-08-2013 08:08 AM in reply to: BRIANWILLIAMS6379

Yes, I've tried downloading/installing the offline help, it crashes the same as the web based help.

Product Support
pothied
Posts: 191
Registered: ‎10-01-2009
Message 7 of 9 (574 Views)

Re: AutoCAD 2013 with SP1 Crash printing from Help

04-08-2013 10:56 AM in reply to: BRIANWILLIAMS6379

Have you tried printing something else from a web page using the default browser? Perhaps the problem is with the browser or a permissions problem within your network.

 

Have you tried printing to a different device?



David Pothier

Employee
Pengfei_Tian
Posts: 29
Registered: ‎02-02-2010
Message 8 of 9 (555 Views)

Re: AutoCAD 2013 with SP1 Crash printing from Help

04-09-2013 03:04 AM in reply to: BRIANWILLIAMS6379

Hello,

Would you please send a report when a crash occurred with an email address?

If you did send it, please tell me the email address you sent, then we can investigate it.

My email address is pengfei.tian@autodesk.com

 

Thanks,

Pengfei

AutoCAD Architecture

New Member
ckhill
Posts: 1
Registered: ‎08-01-2013
Message 9 of 9 (346 Views)

AutoCAD 2013 with SP1 Crash printing from Help

09-17-2013 11:23 AM in reply to: pothied

Hello,

 

Has anyone found a solution to this problem? 

I have tried printing to multiple devices, including a pdf, with the same result:  "AutoCAD component has stopped working".  Printing direclty from AutoCAD works fine, so I do not see it as a driver problem.

 

Thanks,

Cathy

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