Purchased AutoCAD LT 2014 but cant download

[Anonymous]

Hi all,

Just bought an autoCAD LT upgrade, clicked on the download link, installed the amakai downloader and click on the 32-bit version. It shows the progress bar, asks me where to put the file and then afterwards, under the download bar it says "0/?" and then says "File not found". It does the same thing when i try to restart it and from a different computer.

I have tried turning of the firewall just incase, but no joy. HELP PLEASE!

Thanks,

Joe

[Charles_Shade]

What is your OS?

And is it 32 bit?

[DarrenP]

try the broswer download method instead of using the download manager

[Anonymous]

Thanks for the speedy replies!

The system is 32-bit.

How can you try the browser method?? 

[DarrenP]

i tried here: http://www.autodesk.com/products/autodesk-autocad-lt/free-trial

doesn't look like there is a broswer download option for LT

usually there is an option for it

[Anonymous]

Hmmm, I just tried downloading the trial version to see what would happen ( because i take it you can upgradefrom the trial version if you have a serial number?)

It comes up with this after i have downloaded the installer and started trying to download autoCAD (image attached)

[camilo.lemos]

Hi JBartlett3,

Sorry to hear you're having problems with your download.

Please, disable your firewall and download the program directly from this link.

Let me know how that goes, please.

[DarrenP]

thats the browser download method i was looking for

[Anonymous]

Thank you very much for all your help, I will let you know how it goes 🙂 

+Kudos to all! 

[Charles_Shade]

That is how it came up here on Firefox

[Anonymous]

I didnt try Firefox, i must admit. I did try chrome and IE though. should have worked on one of those two, but oh well, it's downloading now.... 8 mins to go!

[Anonymous]

I cant even get to the page to start downloading through my company network.

Tried asking for a disk to get my paid for upgrade from and still no luck.  Great....

[Anonymous]

What happens when you try to go to the page??

[pendean]

Are you getting stuck at the download manager install?

Does your ofice network allow over-the-wire software installation?

Seems to be working just fine from the download page, see attachments.

[philip.s]

I also wanted to point out that most 2014-2011 software title can be accessed with the standard Browser Download method, in case the alternatives are blocked by internet / firewall restrictions, via Matt, our Virtual Assistant.

[Anonymous]

I have downloaded the autocad installation file that was posted on here, but how do I use that to upgrade from 2010 if i dont have a product key?

Many thanks,

Joe

[pendean]

2014: Product keys for Autodesk products is public knowledge

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21481916&linkID=9240697

Did you mean actual serial number instead? You need to get that direct from Autodesk (see employee who posted above you).

[philip.s]

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@Anonymous wrote:

I have downloaded the autocad installation file that was posted on here, but how do I use that to upgrade from 2010 if i dont have a product key?

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Hi Joe,

Feel free to send me a Private Message (click on my @philip.s profile name and then "Send this user a private message") if you need me to locate your license info, or contact our License Assistance team for direct support.

[Anonymous]

Hi philip, I have sent you a message with the details I think you'll need.

Thanks very much!

Joe

[philip.s]

Thanks Jim / confirming receipt. 

As there appears to be an backend order issue, I would recommend that you install and utilize the 2014 software in trial mode for the time being while we troubleshoot.

My apologies for the inconvenience and please me know if I can be of additional assistance in the mean time.