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    New Member
    ZEI2
    Posts: 2
    Registered: ‎09-06-2011

    AutocadLT 2010 crashes on start-up (even after installing hotfix)

    488 Views, 3 Replies
    10-02-2012 01:33 PM

    I'm having a constant problem with Autocad 2010LT crashing on startup. After clicking on the AutocadLT 2010 icon the program starts to run, I see the start-up screen, and then everything disappears without any notice or error message.  

     

    I have installed service Updates 1 and 2 as well as the "Startup Error and Text Editing Hotfix". Nothing that I have read on the forums seems to fix the problem. I'm running Windows 7 Professional (64-bit). I should also mention that I have been running this version of the software on this computer without any issues for over 1 year before encoutering this problem.

     

    Any suggestions would be greatly appreciated.

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    *Expert Elite*
    Charles_Shade
    Posts: 6,978
    Registered: ‎04-10-2005

    Re: AutocadLT 2010 crashes on start-up (even after installing hotfix)

    10-02-2012 01:37 PM in reply to: ZEI2

    What changed on your Computer?

    And LT 2010 is not designed for Win 7. Did you install under compatability mode?

    Is it a 64 bit seat of LT?

    Regards, Charles Shade             Win8 FAQ
    CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS
    Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
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    New Member
    ZEI2
    Posts: 2
    Registered: ‎09-06-2011

    Re: AutocadLT 2010 crashes on start-up (even after installing hotfix)

    10-02-2012 01:52 PM in reply to: Charles_Shade

    Thanks for the quick reply Charles (nice house designs BTW).

     

    The only thing that changed is that I installed the new version on Norton Internet Security. I doubt the version of Autocad LT I have is 64 bit, but I can't be sure because it doesn't say so in the box. We originally ran in the software in windows XP on a mac. 

     

    I just looked in the Adlm log file, and this is the error message I'm getting:

     

    Reason=Fatal error

    ComputerName=ZEI2-THINK

    OS=6.1.7601.Service Pack 1 (forum edit: note that Service pack 2 is installed)

    File=AdlmIntLicense.cpp,Line=486

    VendorID=6 [ADLMPIT]

    VendorError=25 [Error has occured while parsing Product Information Table file]

    Reason=Fatal error

    ComputerName=ZEI2-THINK

    OS=6.1.7601.Service Pack 1 (forum edit: note that Service pack 2 is installed)

    File=AdlmIntLicense.cpp,Line=487

    AdlmIntError=2 [Failed: Internal programming error]

    Reason=Fatal error

    ComputerName=ZEI2-THINK

    OS=6.1.7601.Service Pack 1 (forum edit: note that Service pack 2 is installed)

    File=AdlmIntSATSLicense.cpp,Line=958

    AdlmIntError=17 [The license was not found]

     

    I found a similar error on the forums and Autodesk's reply was the you need to re-install as soon as you get the "parsing Product Information Table file" error. The problem is that when I do this, the program runs fine for a couple of days, and then I get the error again. I've reinstalled the software about 10 times over the past three weeks. 

     

    I'll reinstall and try your suggestion of running it in compatibility mode.

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    *Expert Elite*
    pendean
    Posts: 15,012
    Registered: ‎11-06-2003

    Re: AutocadLT 2010 crashes on start-up (even after installing hotfix)

    10-02-2012 02:32 PM in reply to: ZEI2

    >>>...Norton Internet Security...<<<

    That's been known to break AutoCAD for many years now. Uninstall it completely, restore you PC to the day/week before you did that, repair reinstall LT (or remove and reinstall it per Autodesk's guidelines), the test.

     

    Autodesk recommended uninstall/reinstall procedures are as follows
    Uninstall: http://usa.autodesk.com/getdoc/id=TS45252

    Ensure the user installing/uninstalling and using the product have enough rights to do so (install and reinstall as local administrator):
    Unable to run AutoCAD® as a restricted user http://usa.autodesk.com/getdoc/id=TS1055299

     

    BTW, 2010 only installs as a 64bit in Win7 64bit, and only 32bit in Windows 32bit: you could not mix and match no matter how hard you tried to do it.


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