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Problem printing a file with TIFF overlay.

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chubbycheese
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Problem printing a file with TIFF overlay.

I'm on a help desk where we have several users who run Win7, but can't publish any projects that have a TIFF overlay. Let me correct that. It prints, but that TIFF overlay is not included.

 

They print to a Xerox 6204 Wide Format printer, and every single Win7 user has this problem (32 and 64 bit). The one person that still runs XP doesn't have this problem. This sounds like a driver problem to me, but we've reinstalled the drivers and still no change. Any one have any experience with this problem?

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pendean
in reply to: chubbycheese

As a test, if the Win7 users plotted their sheet to a much smaller size paper, say letter or Tabloid size, instead of their desired full size, does it plot?

Are there Win7 drivers installed on the local PCs they can use? Worth a shot.
Are there WinXP or Vista drivers you can install in Win7 for the users to use?

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