So I bought an upgrade online for $599, bottom line is it would not load. There is no number available to call to get any help. I post the error message on this board and the explanation I got is that my windows version was more advanced then they could work with///
fine so I ask for a refund, another impossible task. I finally get an email and they send me a form to fill out that they ask to reutrn. I do that but when the bill comes, still no refund.
I call and they say they will look into it. No response and still no refund.
I am just amazed how poorly this company is now run. There is no number you can call to get any help at all.
I am goinmg to turn them in to the BBB. I do not know what else to do
Assuming a Win 8 compatability problem some have gotten the program to run and others have had it run with a minor issue here or there.
What is the error message and what is the thread you posted this problem?
Can you link that back here to this thread so we can take a look?
I read you other thread and it looks like Travis_Nave offered you some advice. did you try what was offered?
I am on windows 7
this is thr response I got before, I tried the cleanup thing but that did not do anything
The original version is autocad lt 2010, I tried to install
YOUR ORDER AND BILLING INFORMATION
Order Number: xxxxxxxxxxx Order Date: December 17, 2012
Product SKU: xxxxx-xxxxxx-xxxx Product Name: AutoCAD LT 2013 Upgrade from 2010, 2011 and 2012 Qty Ordered: 1 Amount: $xxxxx
It installs till the very end then it says it will not work and asks for a file that is already installed
Create a System Restore point
I would follow this advice concerning the original LT Install:
Autodesk Recommended Clean Install Procedure:
Then I would remove the .NET's that are installed on your system.
-get the free version it will do a better job than Microsofts tool. Use the most aggressve setting.
You could also use this on the LT 2010 install.
If it sees the LT 2013 install remove that too then go back to the Autodesk advice above and check the registry though I doubt you will find anything.
I don't see where there is any C+ verbage in the error message from the other thread.
Once clean try to load the LT 2013. You do not need to install the LT 2010, you just need the Serial Number since your product is an upgrade.
I had an error with a language pack one time during and installation. It took a few days to sort ot out but the Autodesk rep assigned to my case got it taken care of.
Hi Mr. Anderson,
Our apologies for the inconvenience and confirming that I have just facilitated a refund for the afore mentioned purchase. You should see the money show up in your account within 5-7 business days.
In regards to new license assistance, per the Autodesk Store Help page, "What support did I get with my purchase? Most products purchased on this store come with 90 days of free web installation and configuration support, direct from Autodesk, from the date of registration. This will be noted on the product detail page as well as your order confirmation email. In addition, an e-mail explaining the support offering and activation information will be sent to the e-mail address provided at the time of your order."
Please let me know if I can be of additional assistance.
I feel the same way. I am have printing issues and have no way of getting my issues resolved. HP has been as helpful as can be but the problem is on Autodesk's end of things. I can't even find a number to contact customer support! I think I will call the BBB too!!
Start a new thread with the issue.
Give your AutoCAD version, OS, and Printer.
Print and Plot Forum is a good place to check to:
Go ahead, call the BBB, they will tell you what I am about to... support is everywhere, starting in these forums here and then there is:
Autodesk support is now on Twitter 24/5 (@autodeskcare): http://autode.sk/sbGrpx
Up & Ready Installation and Startup Help (free for new installs):
Safety Net / Per Incident Autodesk support (not free):
If you are on subscription (not free), visit your Autodesk
Subscription Page for direct Autodesk Help:
Contact a Reseller for support (not free):
Customer Error Reporting:
Different options that are available for self-help
technical support from Autodesk Product Support
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