I think you are right on about the comment of lack of customer support. I have been trying to find out how to post a question of this forum with NO luck. I have sent several e-mails and all I get back is the standard form that does not answer the question. I really have no idea what to try next. I think I am going to look into just getting a free CAD program off the internet. You don't get support there either, but at least you don't pay for the lack of it!
In case you've been out of the dealings with technical support with Autodesk, for quite some time now (we are talking years now), to talk to Autodesk support direct you must purchase a support contract (aka Subscription):
Before that plan was provided to end users, Autodesk expected you to pay a local/regional Autodesk Authrized Reseller for technical support.
Installation Help from Autodesk has been free at this link for all here:
Up & Ready Installation and Startup Help (free for new installs) has bee around for quite a few years:
Safety Net / Per Incident Autodesk support (not free) has also been around for many years:
Customer Error Reporting (also around for years):
Explaining the Different options that are available for self-help
technical support from Autodesk Product Support
Newest help option: Autodesk support is now on Twitter 24/5 (@autodeskcare) and is free, all you need is a twitter account: http://autode.sk/sbGrpx
Knowledge is power.
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