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*Expert Elite*
pendean
Posts: 21,804
Registered: ‎11-06-2003
Message 11 of 15 (318 Views)

Re: Autodeck and it lack of customer support - Getting the Netflix Treatment.

11-23-2011 11:59 AM in reply to: hwalker

:smileyhappy:

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
New Member
skipperalfie
Posts: 1
Registered: ‎04-23-2012
Message 12 of 15 (265 Views)

Re: Autodeck and it lack of customer support - Getting the Netflix Treatment.

04-23-2012 08:58 AM in reply to: DVGray

I think you are right on about the comment of lack of customer support. I have been trying to find out how to post a question of this forum with NO luck. I have sent several e-mails and all I get back is the standard form that does not answer the question. I really have no idea what to try next. I think I am going to look into just getting a free CAD program off the internet. You don't get support there either, but at least you don't pay for the lack of it!

*Expert Elite*
Charles_Shade
Posts: 8,196
Registered: ‎04-10-2005
Message 13 of 15 (263 Views)

Re: Autodeck and it lack of customer support - Getting the Netflix Treatment.

04-23-2012 09:27 AM in reply to: skipperalfie

Right at the very top of the page.

 

ScreenShot001.jpg

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
*Expert Elite*
pendean
Posts: 21,804
Registered: ‎11-06-2003
Message 14 of 15 (259 Views)

Re: Autodeck and it lack of customer support - Getting the Netflix Treatment.

04-23-2012 09:56 AM in reply to: skipperalfie

In case you've been out of the dealings with technical support with Autodesk, for quite some time now (we are talking years now), to talk to Autodesk support direct you must purchase a support contract (aka Subscription):

http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=2915212&linkID=9240817

 

Before that plan was provided to end users, Autodesk expected you to pay a local/regional Autodesk Authrized Reseller for technical support.

 

Installation Help from Autodesk has been free at this link for all here:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

Up & Ready Installation and Startup Help (free for new installs) has bee around for quite a few years:
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=2786107&linkID=9240817

Safety Net / Per Incident Autodesk support (not free) has also been around for many years:
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=15892664&linkID=9240817
 
Customer Error Reporting (also around for years):
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=7047344&linkID=9240817

Explaining the Different options that are available for self-help
technical support from Autodesk Product Support
E-Services:
http://www.youtube.com/watch?v=Ylj0o-R_Zn0

 

Newest help option: Autodesk support is now on Twitter 24/5 (@autodeskcare) and is free, all you need is a twitter account: http://autode.sk/sbGrpx

 

Knowledge is power.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Moderator
Discussion_Admin
Posts: 604
Registered: ‎05-09-2008
Message 15 of 15 (249 Views)

Re: Autodeck and it lack of customer support - Getting the Netflix Treatment.

04-23-2012 03:08 PM in reply to: skipperalfie

Sorry for your difficulties posting here are a few links to help out in the future.

 

Some tutorials on the forum usage can be found here in the FAQ & How To: Using Autodesk Discussion Groups


Any comments or question on the forums can be posted in the Autodesk Discussion Groups Feedback forum


 

 

Hope these help out
Discussion_Admin

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