AutoCad Lt startsup and then screen shuts off

[MarkSoroko]

I have used a copy of AutoCad Lt (bought thru Amazon) for about 9 months. Recently I got a Google Redirect Virus on my PC and took it to a computer service company which put it thru a series of anti virus and malware programs to remove the virus. Since then Autocad has not worked. I have tried reloading the software using both the repair and reload functions of the program with the same results. (no program). What should i do? I can do a complete uninstall and reinstall if you think it best.  Don't know if there are issues with a graphics card (all other programs work), an internal setting, Windows XP or something else. It would be nice if Autodesk had a real person in their service department which one could talk to! 

What are my options?

MNS

[Charles_Shade]

Welcome to the Autodesk Forums!

I suspect that the Service Company ran a Registry Cleaner on your system and removed some Autodesk files form the LT install in the process.

A repair install may set you straight and is worth trying assuming you have the disk.

*First if you wish to go thru the reinstall:

Autodesk Recommended Clean Install Procedure:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240817&id=2887771&siteID=123112

*Second if you need to talk directly to an Autodesker:

Support Offering: (click the tabs for options)
http://usa.autodesk.com/support-offerings/basic/

Licensing and license tranfer tips and help are at:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=18221949&linkID=9240617

Autodesk support is now on Twitter 24/5 (@autodeskhelp): https://twitter.com/AutodeskHelp
With a blog: http://blog.autodeskhelp.com/

Up & Ready Installation and Startup Help (free for new installs):
http://usa.autodesk.com/support-offerings/up-and-ready/

Safety Net / Per Incident Autodesk support (not free):
http://usa.autodesk.com/support-offerings/per-incident/

If you are on subscription, visit your Autodesk Subscription Page for direct Autodesk Help:
http://www.autodesk.com/subscriptionlogin

Contact a Reseller for support (not free):
http://www.autodesk.com/reseller

Customer Error Reporting:
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=7047344&linkID=9240617

*Third; there are great bits of information in this Forum:

Installation and Licensing Forum:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

[pendean]

After an infection like that you ought to reformat your HD, reinstall the OS and al of your applications froms scratch IMHO. Any other solution is just a bandaid/shortcut that is ill-advised.

Back up any and all critical data files first.

If you want to talk to Autodesk, you need to buy a subscription: or pay a local Autodesk Reseller a service fee/contract to do the same. Time is money, you license purchase 9-months earlier is not going to pay for anyone's time for a problem not created by them.