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Member
criddick71
Posts: 4
Registered: ‎11-10-2010
Message 1 of 7 (1,495 Views)

AutoCAD LT 2011 upgrade from 2008 LT - serial number error

1495 Views, 6 Replies
11-10-2010 01:14 PM

I have AutoCAD 2008 LT and bought the AutoCAD LT 2011 upgrade for 2008-10.

I'm getting th error message "the serial number you entered for your previous products is not valid. Try again. (18)"

 

I'm looking at my original 2008 Box withe the original serial number and entering it in. Anyone know the problem?

 

Thanks,

 

Chris

*Expert Elite*
pendean
Posts: 21,612
Registered: ‎11-06-2003
Message 2 of 7 (1,493 Views)

Re: AutoCAD LT 2011 upgrade from 2008 LT - serial number error

11-10-2010 01:22 PM in reply to: criddick71

Up & Ready Installation and Startup Help (free for new installs):
http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=9415420&linkID=9240617

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
criddick71
Posts: 4
Registered: ‎11-10-2010
Message 3 of 7 (1,490 Views)

Re: AutoCAD LT 2011 upgrade from 2008 LT - serial number error

11-10-2010 01:27 PM in reply to: pendean

Looks like a bad link.

*Expert Elite*
pendean
Posts: 21,612
Registered: ‎11-06-2003
Message 4 of 7 (1,488 Views)

Re: AutoCAD LT 2011 upgrade from 2008 LT - serial number error

11-10-2010 01:29 PM in reply to: criddick71
Contributor
pmoret
Posts: 13
Registered: ‎07-08-2010
Message 5 of 7 (991 Views)

Re: AutoCAD LT 2011 upgrade from 2008 LT - serial number error

03-07-2011 03:45 AM in reply to: pendean

We're experiencing the very same issue here. Any solution?

*Expert Elite*
Charles_Shade
Posts: 8,196
Registered: ‎04-10-2005
Message 6 of 7 (986 Views)

Re: AutoCAD LT 2011 upgrade from 2008 LT - serial number error

03-07-2011 04:47 AM in reply to: pmoret

The installtion program should have the option to email Customer Support concerning your Serial Number problem. You should receive information from an Autodesk Rep concerining your need. This will likely take about a week of back and forth to get things straight (well it did in my case).

 

If you do not get a return email try contacting authcodes@autodesk.com for direct help and let them know what is going on.

 

If you want to try the Forums:

Installation and Licensing Forum:
http://forums.autodesk.com/t5/Installation-Licensing/bd-p/24

but I swear that is a zoo over there.

 

Please mark any response as "Accept as Solution" if it answers your question.
_____________________________________________________________

 

 

 

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
Contributor
pmoret
Posts: 13
Registered: ‎07-08-2010
Message 7 of 7 (983 Views)

Re: AutoCAD LT 2011 upgrade from 2008 LT - serial number error

03-07-2011 05:11 AM in reply to: Charles_Shade

Thanks Charles, I do appreciate.

 

We've just contacted support. According to the online-form, it should take 2 days to get an answer. We'll see...

 

Greets

--Pierre

 

PS: I've visited the zoo, yeah. :smileywink:

 

 

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