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I have a curious printer config issue with LT 2011

14 REPLIES 14
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Message 1 of 15
drjohn
437 Views, 14 Replies

I have a curious printer config issue with LT 2011

I can see the printer in Windows, config and print test page and print from other apps like notepad or whatever.

Company recently purchased 2011 LT for one station and for the life of me I cannot get AutoCAD LT set up for the HP Deskjet.

Did plottermanager, Add plotter wizard, select network plotter server, select the computer that is serving it and then select the printer from the list (there's only one so I can't be screwing that part up) and select the manufacturer on the list.

Here's where the strange part happens. The driver is not offered in the list in the right pane after selecting the mfr.

Went to HP site and there are no drivers offered for the 6500 series 'cause they are included in Win 7.

I can configure as a Generic HPGL printer and, of course, get a garbage page printed out so I know I am communicating with the printer in some fashion.

Any thoughts?


TIA

Regards,
DJ

3.2 GHz Core 2
Win 7 (32 bit)
4 GB RAM

HP Deskjet 6540
14 REPLIES 14
Message 2 of 15
Anonymous
in reply to: drjohn

Under options, plot and publish, make sure you aren't hiding system
printers.

On 5/13/2010 11:52 AM, drjohn wrote:
> I can see the printer in Windows, config and print test page and print
> from other apps like notepad or whatever.
>
> Company recently purchased 2011 LT for one station and for the life of
> me I cannot get AutoCAD LT set up for the HP Deskjet.
>
> Did plottermanager, Add plotter wizard, select network plotter server,
> select the computer that is serving it and then select the printer from
> the list (there's only one so I can't be screwing that part up) and
> select the manufacturer on the list.
>
> Here's where the strange part happens. The driver is not offered in the
> list in the right pane after selecting the mfr.
>
> Went to HP site and there are no drivers offered for the 6500 series
> 'cause they are included in Win 7.
>
> I can configure as a Generic HPGL printer and, of course, get a garbage
> page printed out so I know I am communicating with the printer in some
> fashion.
>
> Any thoughts?
>
>
> TIA
>
> Regards,
> DJ
>
> 3.2 GHz Core 2
> Win 7 (32 bit)
> 4 GB RAM
>
> HP Deskjet 6540
Message 3 of 15
drjohn
in reply to: drjohn

Checked it and it is clear.

I can also see the default system printer but it also gives me a driver error which puzzles me cause the test print from the Windows printer dialog shows the driver installed in system32 ... etc ...

Thanx for the input. Appreciate it.

Regards,
DJ
Message 4 of 15
Anonymous
in reply to: drjohn

Have you installed the printer as a windows system printer? Can you
print to it? Have you stripped out pc3 files for any non-existent
printers from the plotter manager? Did you try adding the printer in the
add a plotter wizard specifying that it was a system printer?

On 5/13/2010 12:57 PM, drjohn wrote:
> Checked it and it is clear.
>
> I can also see the default system printer but it also gives me a driver
> error which puzzles me cause the test print from the Windows printer
> dialog shows the driver installed in system32 ... etc ...
>
> Thanx for the input. Appreciate it.
>
> Regards,
> DJ
Message 5 of 15
drjohn
in reply to: drjohn

Have you installed the printer as a windows system printer?

Yes. I can print from other apps such as Acrobat or Notepad

Have you stripped out pc3 files for any non-existent
printers from the plotter manager?

Yes. Not sure why, but I did.

Did you try adding the printer in the
add a plotter wizard specifying that it was a system printer?


Yes. This is where I get the Bad Driver error. I have tried the 3 options avialable there, My Computer, System Printer and Network Plotter Server and all fail to find the printer driver. They all see the printer but cannot find the driver and I cannot find any .hif files either, to specify which driver I want (according to HELP).

Thx for your time.

Regards,
DJ
Message 6 of 15
Anonymous
in reply to: drjohn

Is this the Officejet 6500 wireless MFP low end printer, and it's tied to a
print-server? Is it wireless? Are you "wired" to it or not?

What about this driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77752-1&lc=en&dlc=en&cc=us&os=4062&product=3795314&sw_lang=

or this driver

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77757-1&lc=en&dlc=en&cc=us&os=4063&product=3795314&sw_lang=

Or test...

Install the system driver locally, set it up and test it.
Plottermanager>My Computer>select the driver above. Can you see it? Does it
work?

Another test: bypass the print-server, try a direct connect to that one PC,
setup and test, problem go away?


--
Dean Saadallah
http://LTisACAD.blogspot.com
--
Message 7 of 15
Anonymous
in reply to: drjohn

HIF is an HDI driver feature, Autodesk does not write HDI driver for HP, and
HP gave that idea up back with R14/LT98.
You can only install system drivers.

--
Dean Saadallah
http://LTisACAD.blogspot.com
--
Message 8 of 15
drjohn
in reply to: drjohn

Thanx for the info, Dean, however, the config also fails with a system printer. Still gives a Bad Driver error.

Regards,
DJ
Message 9 of 15
drjohn
in reply to: drjohn

Is this the Officejet 6500 wireless MFP low end printer, and it's tied to a print-server? Is it wireless? Are you "wired" to it or not?

It is a Deskjet 6540 and wired thru another system on the network.

Install the system driver locally, set it up and test it. Plottermanager>My Computer>select the driver above. Can you see it? Does it
work?


I have installed the system printer and the test page comes out just fine, however, when I print from Adobe Acrobat it drops out alotta linework. In fact, it's unreadable. The config still does not offer the driver. The Hide System Drivers (or whatever it says ... can't remember right now) is unchecked so I should see all drivers available and it does not offer a Deskjet driver of any kind. DraftPro, DesignJet ... and others but no Deskjet series.

I can make a connection to the printer thru a Generic HPGL driver and it does make a connection. It spews out garbage as would be expected, but it DOES make a connection. The 6500 series Deskjet driver is not offered in the Plotter Manager setup. Again, HP does not offer drivers foir the 6500 series because they (HP) say it is embedded in the Win 7 Pro OS. If it is it ain't tellin' me about it.

The drivers for your HP product are already included in the new Windows 7 operating system! You do not need to download drivers to use the product

Source: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&lc=en&dlc=en&cc=us&os=4062&product=357207&sw_lang=

Regards,
DJ
Message 10 of 15
george.drayton
in reply to: drjohn

Whilst there is no absolute NEED to use Plotter Manager, there are advantages of doing so, but after selecting the Add a Printer wizard you should choose System Printer - NOT My Computer and then choose the device from the list. The list should be the same as what you see in "Printers and Faxes". regards George
Message 11 of 15
Anonymous
in reply to: drjohn

George is correct, I should have typed SYSTEM PRINTER and not My Computer as
the next step for Plottermanager command.

--
Dean Saadallah
http://LTisACAD.blogspot.com
--
Message 12 of 15
Anonymous
in reply to: drjohn

>>>...The drivers for your HP product are already included in the new
>>>Windows 7 operating system! You do not need to download drivers to use
>>>the product ...<<<

In all Windows versions, without exception, you need to find Control Panel's
add-a-printer wizard and work through it. There is no mystery to this, it's
common and you could Google search it if you need specific Win7 help if
Win7's Help documents cannot get you there.


--
Dean Saadallah
http://LTisACAD.blogspot.com
--
Message 13 of 15
drjohn
in reply to: drjohn

Thanx for the input. I have done this, George, and it fails miserably.
Message 14 of 15
drjohn
in reply to: drjohn

thank you for taking time to reply.

I think I mentioned about the embedded driver in the OP which is what my quandry is.

In Plotter Manager the driver (selection) for the HP printer is not offered at all. Even after selecting system printer in the plotter manager I am not offered the HP 6540 DeskJet printer and thus cannot select it at print time,

Regards,
DJ
Message 15 of 15
Anonymous
in reply to: drjohn

http://discussion.autodesk.com/forums/forum.jspa?forumID=30

--
Dean Saadallah
http://LTisACAD.blogspot.com
--

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