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Having an issue when export a license

3 REPLIES 3
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Message 1 of 4
sean.zhao
441 Views, 3 Replies

Having an issue when export a license

Hello,

 

I ran into the following error code when trying to export a AutoCAD LT 2011 license.

 

Export Request Failed

The serial number you entered is not valid. Try again. (1)

Click the "Try Again" link to resubmit the request.

Try again

Error reference:1

 

I ran into the same error code no matter how many times I clicked the "Try again" link. Can anyone help me on this?

 

Thanks.

3 REPLIES 3
Message 2 of 4
joane.bonghanoy
in reply to: sean.zhao

Hi sean.zhao,

 

When you encountered this error, were you trying to make use of the License Transfer Utility? Please send me a Private Message (click on my  profile name joane.bonghanoy and then “Send this user a private message”) with your Serial Number and a screenshot of the error.

 

Upon reply we will look into it and troubleshoot. 



Joane Bonghanoy
Message 3 of 4
3dAdvent
in reply to: joane.bonghanoy

I'm having the same problem with my Autocad 2011 license. Can you please help me also?

Message 4 of 4
Charles_Shade
in reply to: 3dAdvent

Welcome to the Autodesk Forums!

 

Click on her name above and then send the Private Message to her directly.

That may work faster than waiting for a response.

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