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Member
kfavrow
Posts: 5
Registered: ‎06-26-2013
Message 1 of 9 (229 Views)
Accepted Solution

AutoCAD license and subscription on wrong account

229 Views, 8 Replies
06-26-2013 08:45 AM

Our license and support subscription was registered to my personal E-Mail address. We want to change it to our general E-Mail. How do I do this if our general E-Mail is already an AutoDesk account? 

*Expert Elite*
pendean
Posts: 21,823
Registered: ‎11-06-2003
Message 2 of 9 (226 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 08:48 AM in reply to: kfavrow
Go through subscription support for, well, support for this item :smileyhappy:
Or the reseller that you bought the subscription from as well.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
kfavrow
Posts: 5
Registered: ‎06-26-2013
Message 3 of 9 (223 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 08:51 AM in reply to: pendean

I'm feeling extremely lost trying to find support here. Where is my subscription support? I thought that's where I was posting now... 

 

Thanks for your assistance. 

Member
kfavrow
Posts: 5
Registered: ‎06-26-2013
Message 4 of 9 (222 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 08:53 AM in reply to: kfavrow
For quick mention, when I click my subscription support it just sends me here:
http://usa.autodesk.com/adsk/servlet/index?id=17638354&siteID=123112&linkID=17690248
Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 5 of 9 (217 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 09:10 AM in reply to: kfavrow

Hi Ken,

 

I understand you are having issues as your Subscription Center account was assigned to the incorrect email address. You will need to change the Contract Manager to the desired general email address. I'd be happy to do this for you if you send me a PM (Click on my "amanda.k" user name, then "Send this user a Private Message" with your Contract Number or Serial Number, and the full name / email of the new Contract Manager.

 

To change a Contract Manager, you would normally follow the instructions in the link below.

 

How to change your Software Coordinator or Contract Manager



Amanda Kinley
Member
kfavrow
Posts: 5
Registered: ‎06-26-2013
Message 6 of 9 (213 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 09:25 AM in reply to: amanda.k

Thank You so much. I've sent the PM. Much appreciated. 

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 7 of 9 (204 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 09:41 AM in reply to: kfavrow

Hello Ken,

 

I've made the requested change as detailed in the PM. Please be aware that due to synching time, the request may not complete for a few hours. The new Contract Manager will get an email when this update is complete.

 

Please don't hesitate to let me know if I can assist you further!



Amanda Kinley
Member
kfavrow
Posts: 5
Registered: ‎06-26-2013
Message 8 of 9 (201 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 09:50 AM in reply to: amanda.k

We received the confirmation E-Mail, but when I log on as the new general account (here: https://accounts.autodesk.com/) I don't see the support or download options. Is it likely still syncing even though we received the E-Mail?

 

Thanks again. 

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 9 of 9 (195 Views)

Re: AutoCAD license and subscription on wrong account

06-26-2013 10:03 AM in reply to: kfavrow

Hi Ken,

 

Please log in at the link below and enter your credentials. Since this is the first time logging in you may have to verify some additional information before getting to the home page. I've included some helpful links below as well.

 

Subscription Center Sign In

How to download Autodesk software from Subscription Center

How to request web support from Subscription Center

 

Let me know if this solves it or if you have any additional questions!



Amanda Kinley

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