AutoCAD LT General Discussion

New Member
Posts: 1
Registered: ‎04-03-2013
Message 1 of 4 (990 Views)

AutoCAD 2013 serial number and product key

990 Views, 3 Replies
04-03-2013 12:34 PM

I purchased Autocad LT on Mar 23.  I downloaded the program and the payment was deducted from my credit card, but I never received any confirmation, nor did I receive the serial number. I cannot find any information anywhere on the Autocad website nor can I find any way to contact customer service.  

*Expert Elite*
Posts: 21,893
Registered: ‎11-06-2003
Message 2 of 4 (979 Views)

Re: AutoCAD 2013 serial number and product key

04-03-2013 01:24 PM in reply to: Resonance

In the US store, the online store webpage has a HELP link at the top of the page which takes you to another with many options, including contacting customer service way at the bottom:


There is also a GET LIVE SUPPORT at the top right of the page.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Posts: 246
Registered: ‎11-07-2012
Message 3 of 4 (978 Views)

Re: AutoCAD 2013 serial number and product key

04-03-2013 01:25 PM in reply to: Resonance

If you bought it straight from Autodesk, there's a "Contact Us" link at the top of this very page. On most other pages, it's in the footer.


If you bought it somewhere else, you'll have to contact them.

Kate Morrical
Digital Design Manager
Washington, DC
Community Manager
Posts: 2,410
Registered: ‎09-27-2011
Message 4 of 4 (971 Views)

Re: AutoCAD 2013 serial number and product key

04-03-2013 01:36 PM in reply to: Resonance

Hello Timothy,


Confirming that your order was fully processed on 3/23, and 2 emails were sent out shortly thereafter to the same account linked with your forum profile. Have you checked your junk or spam folder to see if they might have been automatically routed?


Please let me know if you're able to find them / I will be sending you a Private Message (envelope next to your profile name up top once logged in) with the relevant licensing info.

Philip Schmelzer

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register


    Come hangout with Autodesk Support Specialist and AutoCAD LT guru Volker Cocco, to learn about Precision Drafting: Object Snaps and Object Tracking on July 31 @ 11:00 AM PST.

    Click here for registration information!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community