AutoCAD Freestyle

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New Member
penderw
Posts: 1
Registered: ‎09-19-2010
Message 1 of 7 (1,825 Views)

update invalidates serial #/product key

1825 Views, 6 Replies
09-19-2010 11:54 AM

I allowed Freestyle to install an update, and now have to re-enter my serial # and product key. I cannot find either, can you help?

 

Thanks,

Warren Pendergast

Board Manager
Posts: 131
Registered: ‎08-15-2007
Message 2 of 7 (1,806 Views)

Re: update invalidates serial #/product key

09-21-2010 01:14 PM in reply to: penderw

hi -

 

This should not have happened.  Can you post a bit of information about your system - what browser you are using, etc so that we can debug this for future releases?

 

In the meantime, here is where you can look up your serial number - https://store.autodesk.com/DRHM/store?Action=DisplayDownloadInformationPage&SiteID=adsk&Locale=en_US...

 

Hope that this helps.

 

Lisa



Lisa Crounse
Product Manager - AutoCAD 360
New Member
mike_french
Posts: 2
Registered: ‎09-30-2010
Message 3 of 7 (1,751 Views)

Re: update invalidates serial #/product key

09-30-2010 12:42 PM in reply to: penderw

For what it's worth, I received the same error during my first out-of-box installation yesterday.  But I simply canceled out of the installer/updater then relaunched Freestyle from the start menu.  It launched without difficulty.  Subsequent deinstalls/reinstalls (to confirm the lack of user selectable installation directories) have not replicated the error.

 

So I hope you have... tried to launch Freestyle like everything was normal.  If it works, it might give you time to find your key information.

 

Mike

New Member
wbhalper
Posts: 1
Registered: ‎10-04-2010
Message 4 of 7 (1,722 Views)

Re: update invalidates serial #/product key

10-04-2010 06:59 AM in reply to: crounsl

Same thing just happened to me.  Downloaded and installed the update, now there's a dialogue box asking me to enter my serial number.

 

System is nothing special.  I'm runnng Vista, 3Gb Ram, 500Gb HD (that is a clone of a smaller disk that was the original install disk for Freestyle).  The only other Autodesk product installed is SketchBook Pro 2010 R1.

Employee mwn
Employee
Posts: 17
Registered: ‎10-21-2009
Message 5 of 7 (1,694 Views)

Re: update invalidates serial #/product key

10-06-2010 10:58 AM in reply to: penderw

Hello,

 

Freestyle's standard installation path is C:\Program Files\Autodesk\AutoCAD Freestyle.  Is your install path different from this?  For example is Freestyle installed on a D: drive or some other situation that is different from the standard?

 

Thanks,

Michael Nauman

AutoCAD Freestyle Test Devleopment Lead

 

Employee mwn
Employee
Posts: 17
Registered: ‎10-21-2009
Message 6 of 7 (1,593 Views)

Re: update invalidates serial #/product key

10-19-2010 09:52 AM in reply to: mwn

Hello,

 

For those of you who have been prompted to input your serial number and product key during the Update install could you please answer a few questions for me.

 

  1. What Operating System are you using?
  2. Are you logged in as an administrator when you install the Update ?
  3. What is the path that Freestyle is installed to?  The default is C:\program files\Autodesk\AutoCAD Freestyle
  4. Have any changes been made to your hard drive between the original install and the Update?

Any additional information you could provide to assist us with debugging would be greatly appreciated.

 

Thanks,

Michael Nauman

AutoCAD Freestyle Test Development Lead

New Member
gruvsyco
Posts: 1
Registered: ‎11-11-2010
Message 7 of 7 (1,417 Views)

Re: update invalidates serial #/product key

11-11-2010 09:17 PM in reply to: mwn

Same problem here.  Windows 7 x64.  Freestyle installed to Program Files (x86).

 

Tried the link above supplied by lisa and it can't find me. :smileysad:

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