FATAL ERROR: Unhandled Access Violation 0x006c Exception at df085eabh

[eunice.chagoya]

Good day:

One the users I support is experiencing a problem with AutoCAD 2013 Electrical, when trying to launch or start the program:

FATAL ERROR: Unhandled Access Violation 

He is using a Win7 x64 bit machine. 

He is not able to work.

In addition, is there any documentation were I can learn to read those kind of messages, to be able to troubleshoot.

Thank you.

[Alaaeldin_Alsahli]

If you right click on the autocad Icon and do run as Adminstrator, does this error occure

[Jon.Dean · Accepted solution]

To resolve this problem, go to the following website and download the Certified drivers for your Graphics Card:

Find Recommended Hardware

Make sure you uninstall the current driver using the "Device Manager".

Hope it helps.

[eunice.chagoya]

Thank your for your replies.

Can you please tell me, under which Product or Suite can I find AutoCAD Electrical 2013, I only see AutoCAD product and Autodesk Product Design Suite, but under this options I cannot see the AutoCAD Electrical.

Thank you.

Eunice Chagoya

[Jon.Dean]

Just select AutoCAD, the graphic requirements are the same.

Jon.

[eunice.chagoya]

Thanks for the advice.
Is there any way or guide to interpret/troubleshoot when an "Unhandled Access Violation" or and "Exception" error appears?
Thanks