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    AutoCAD Civil 3D

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    *Putnam, Chris

    Submitting Error Reports

    99 Views, 0 Replies
    10-09-2003 06:12 AM
    Just wanted to let this group know that we are set up to handle
    automated error reports for Civil 3D. If you get an "AutoCAD Error Report"
    dialog immediately following the crash, we'd appreciate it if you would use
    the "Send Report" button to let us know about it.

    The report contains a small amount of information that we'll use to
    track down which areas of the product have frequent crashes, so that we can
    determine what went wrong and fix it. Included in the report is a
    "minidump" file that will help us pinpoint the exact location of the crash,
    as well as some extra information that AutoCAD adds about what command was
    running at the time of the crash. Once we get it, it will automatically be
    grouped along with other error reports for crashes at the same location, so
    that we can get an idea of how frequently the crash is occuring (and other
    circumstances that might cause the error to occur).

    In particular, these error reports should help quite a bit with the
    "random crash" problems that we can't easily repeat on our machines here.

    Thanks in advance for helping us to make Civil 3D better!

    Chris Putnam
    Software Engineer
    Autodesk Civil 3D Team
    Please use plain text.