AutoCAD Civil 3D

[#1]

In article <409bd174$1_3@newsprd01>, "Karen Dowling, Autodesk ISD Test Development" @autodesk.com> says... > Hi Dave, > Sounds like you have all the right pieces in place. I'm assuming you are > logged in as admin on the system. > > My thoughts at this point are there is something up with the original > install. Has anyone else in your group been able to install the SP? > > I think a repair install would be in order at this point. > > Hi Karen. Thanks a bunch for your help. I just tried to install Civil 3D and run the SP1 on another computer on our system. I received the same error message "...Error Code: 1624". I tried to apply the patch logged in as "administrator". Same results. I've also tried to uninstall and reinstall the product. Same results. We are definitely stuck at this point. We are running Windows XP Professional with the latest Windows service packs applied. Maybe letting it set over the weekend will cure the problem :-) Dave

[#2]

In article , ddixon3 @hotmail.com says... > In article <409bd174$1_3@newsprd01>, "Karen Dowling, Autodesk ISD Test > Development" @autodesk.com> says... > > Hi Dave, > > Sounds like you have all the right pieces in place. I'm assuming you are > > logged in as admin on the system. > > > > My thoughts at this point are there is something up with the original > > install. Has anyone else in your group been able to install the SP? > > > > I think a repair install would be in order at this point. > > > > > Hi Karen. Thanks a bunch for your help. > > I just tried to install Civil 3D and run the SP1 on another computer on > our system. I received the same error message "...Error Code: 1624". I > tried to apply the patch logged in as "administrator". Same results. > I've also tried to uninstall and reinstall the product. Same results. > We are definitely stuck at this point. We are running Windows XP > Professional with the latest Windows service packs applied. > > Maybe letting it set over the weekend will cure the problem :-) > > Dave > More information that might help. I just tried to install the SP1 in Windows "Safe Mode". I got an error message at the same point but it was different. ...Error Code: 1601. Any ideas? Dave

[#3]

Hi Dave, I've summoned others for input - waiting for replies. -- Karen Dowling Autodesk ISD QA Analyst

[#4]

Hi Dave, We are still working on trying to figure out what the problem is. For what it's worth, it appears to be an issue associated with your environment as we are not seeing other customers with the issue. ERROR_INSTALL_TRANSFORM_ FAILURE 1624 Error applying transforms. Verify that the specified transform paths are valid. I've checked at the Microsoft support site and this error is included on their List of Error Codes for Windows Installer Process. -- Karen Dowling Autodesk ISD QA Analyst

[#5]

I get the same error as well. I'm running windows 2000.

[#6]

In article <40a0e0d8$1_3@newsprd01>, "Karen Dowling, Autodesk ISD Test Development" @autodesk.com> says... > Hi Dave, > We are still working on trying to figure out what the problem is. For what > it's worth, it appears to be an issue associated with your environment as we > are not seeing other customers with the issue. > > ERROR_INSTALL_TRANSFORM_ FAILURE > 1624 Error applying transforms. Verify that the specified transform paths > are valid. > > I've checked at the Microsoft support site and this error is included on > their List of Error Codes for Windows Installer Process. > > Hi Karen, Yes, I was able to extract the .msp patch file from the .exe file using the "/e" switch this morning and I received that same error message "Error applying transforms. Verify that the specified transform paths are valid." I don't believe we did anything out of the ordinary when we installed the client deployment to our network. Pretty much just took the defaults. Ok, thanks again for working on this issue for me. Dave Dixon Clark Nexsen, Architecture & Engineering Norfolk, VA USA

[#7]

"Karen Dowling, Autodesk ISD Test Development @autodesk.com>" wrote in message news:40a0e0d8$1_3@newsprd01... > Hi Dave, > We are still working on trying to figure out what the problem is. For what > it's worth, it appears to be an issue associated with your environment as we > are not seeing other customers with the issue. > > ERROR_INSTALL_TRANSFORM_ FAILURE > 1624 Error applying transforms. Verify that the specified transform paths > are valid. > > I've checked at the Microsoft support site and this error is included on > their List of Error Codes for Windows Installer Process. > > -- > Karen Dowling > Autodesk ISD QA Analyst > > > > > > Karen, I've attached a verbose error log file of my failed install. This might help you pinpoint the problem. Dave Attachment not added (content type not allowed): "MSI9eff2.LOG"

[#8]

Hi Dave, Suggestions I've received, - Try updating the Windows installer service - Check the %TEMP% environment - is it defined on the machine? - Do you have access to the temp folder? - Do you have access to the original install location? Is the image still on the server? -- Karen Dowling Autodesk ISD QA Analyst

[#9]

Hi, Analyzing your log file, I've found that it is failing to apply the transform to the Media table. This might be and indication of trying to apply the wrong patch, but it also can be that your cached database is corrupted. See if you still have in your machine the following file: c:\Windows\Installer\22936.msi This is your cached database. You may have also the follwing file C:\DOCUME~1\hdd\LOCALS~1\Temp\MSP7 This is the cached version of the patch you are trying to apply. Also, try to find this file, it is the transform that it is generated. C:\WINDOWS\Installer\{5783F2D7-0200-0409-0000-0060B0CE6BBA}\Civil3D.mst See how many of those files you can find, zip them and post them here or e-mail them to Karen. I will try to take a look at them and see what I can find. Thanks, -- Isaac Rodriguez SW Enginieer - Autodesk ---------------------------------------- There are 10 types of people. Those who understand binary, and those who don't. "Dave D" wrote in message news:40a13891_3@newsprd01... > > "Karen Dowling, Autodesk ISD Test Development @autodesk.com>" > wrote in message news:40a0e0d8$1_3@newsprd01... > > Hi Dave, > > We are still working on trying to figure out what the problem is. For > what > > it's worth, it appears to be an issue associated with your environment as > we > > are not seeing other customers with the issue. > > > > ERROR_INSTALL_TRANSFORM_ FAILURE > > 1624 Error applying transforms. Verify that the specified transform > paths > > are valid. > > > > I've checked at the Microsoft support site and this error is included on > > their List of Error Codes for Windows Installer Process. > > > > -- > > Karen Dowling > > Autodesk ISD QA Analyst > > > > > > > > > > > > > Karen, > I've attached a verbose error log file of my failed install. This might > help you pinpoint the problem. > Dave > > >

[#10]

Hi Karen, I've run through your list of suggestions. Here's what I've come up with: - I believe I have the latest Windows installer service installed. Version 2 running on Windows XP Service Pack 1. - The %TEMP% variable is defined. I can access it from the Windows command line. - I do have administrator permissions to my TEMP folder. c:\documents and settings\hdd\local settings\temp\ - I do have all permissions (except FULL CONTROL) to the original install location on our server. The image still exists in it's original location. I will upload the files that Issac suggests in his post. Thanks, Dave "Karen Dowling, Autodesk ISD Test Development @autodesk.com>" wrote in message news:40a3da83$1_2@newsprd01... > Hi Dave, > Suggestions I've received, > - Try updating the Windows installer service > - Check the %TEMP% environment - is it defined on the machine? > - Do you have access to the temp folder? > - Do you have access to the original install location? Is the image still on > the server? > -- > Karen Dowling > Autodesk ISD QA Analyst > > >