C3D 2009 Win 7x64 - Frequent crash when using New, Qnew and Open

[JeffPaulsen]

We are testing Win 7 in anticipation of rolling it out to everyone in the office within the next 2-3 weeks. Our ultimate goal is to get everyone upgraded to C3D 2012 in the next 2-3 months but until then we will be using 2009.

Currently we have two test boxes being used in production and both are experiencing frequent crashes (2-6 times a day)when using the New, Qnew and Open commands. I have attached the error for reference.

Has anyone else experienced this or have any suggestions as to what may be causing it?

[michael.robertson]

We have about 30 machines running Windows 7 64bit and C3D 2012 with no problems with New or Open commands. Do you have any addins that react to New or Open commands?

[wfberry]

I am not sure what you are using.  The Title of your thread says C3D 2009 using Windows 7 x 64.  Are you comparing using Civil 3D 2009 with Windows 7 before you install Civil 3D 2012?  

You should also give your computer specs.

Bill

[JeffPaulsen]

Not sure what happened to my previous post but lets try it again.

We are having issues with C3D 2009 on Win7x64 as the title suggests. I should have reiterated that in the body of the post for clarification.

[JeffPaulsen]

I have come to the conlusion that I am not going to find a solution to this problem. We will have to deal with it for a couple of months until we get on 2012.

These are some of things we tried:

Verified all C3D updates (Version 4) were installed.

Specifically checked the file version of the files refered to in Open Close Save Hotfix.

Verifed that the display card/driver was certified.

Installed a more recent display driver.

Tested a different video card.

Tested on multiple computers.

Had a 3rd Party reproduce the error.

Uninstalled and Reinstalled C3D from the CD instead of the deployment.

Tested again with all default settings (including paths) as a domain admin.

Reinstalled Windows and C3D and tested with default settings.

[Sinc]

I have no idea why you might be seeing issues like this.

What sort of hardware are you using?

Have you tried running C3D on a computer not connected to your network, with all templates local?  If that works, then I would suspect the culprit is something in your network configuration, which is surprising C3D and leading to your crash.  (C3D has gotten better over the years at dealing gracefully with surprises, but it's still notorious for crashing whenever something unexpected happens.)

[JeffPaulsen]

HP xw4600, Core2 Duo E8400 3GHz, 4GB RAM, NVIDIA Quadro FX 1700

[Sinc]

That seems like it should work OK.  More than 4GB of RAM would be desirable, but your hardware shouldn't be creating any problems.

[jmayo-EE]

Did you uninstall completely?

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=11940017&linkID=9240697

[JeffPaulsen]

Yes I did. I followed thiis:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240697

[hgohel]

Jeff,

Have you sent in crash reports?  It would be best if you send in reports with your email address, then open a support case and inform them that you have submitted CERs so the two can be correlated. 

One thing you can do on your end is to run Process Monitor from Microsoft is a to help diagnose what is going on with C3D when you run New etc. that leads to a crash.  It spits out a lot of information, but you can filter it and hopefully you will find something.

[JeffPaulsen]

I ran some tests with and without network connection. Although the problem is not exclusively network related it is greatly increased when the drawings are on a network drive.

To test it I would open drawings, one at a time, from the "buildyourworld" folder under the "Help" folder. There are 24 drawings. I closed C3D between each test if it did not crash. I used the default profile so no C3D paths pointed to the network. I used a borrowed license for all tests.

Drawings on Network it crashed 9 of 9 tests (100%)

Drawings Local, Network Connected it crashed 1 of 9 tests (~10%)

Drawings Local, Network Disconnected it crashed 1 of 9 tests (~10%)

On a side, I tried opening the drawings from the network by selecting them all at once in the select file dialog and it did not crash in 6 tests.

Any ideas what on the network may be causing this?

[JeffPaulsen]

Yes, I sent in two CER's and was working with Seth. Unfortunately 2009 is not officially supported on Win 7 so even though Seth was very helpful we did eventually come to a dead end.

[jmayo-EE]

Did you try running the app as admin under win 7?

Did you try XP compatability mode?

[JeffPaulsen]

My computer is getting a new ghost image. I will try those things later today or Monday.

[SethHall]

To add to this thread... I can reproduce this issue to a certain extent. In order to experience what Jeff is writing about I needed to open around 10 drawings consecutively in order to see the issue. The first few drawings opened without issue. Not sure if the application is running out of resources or what is causing it at this point.

Thanks to all who have tried to help so far!!

[JeffPaulsen]

I was logged in as a domain admin for most of my previous tests but I tried running C3D as an administrator just for fun. It crashed as it did before.

We will not be testing XP mode since we do not plan on running anything in XP mode. Plus I believe that would negate all the memory advantages of running a 64-bit OS.

[JeffPaulsen]

I just realized that I never responded to this.

It crashes when running as admin.

I did not test XP compatibility mode since we will not be using it.

[hgohel]

Jeff, did you get a chance to run Process Monitor while running Civil 3D to monitor what is happening on the systems that are exhibiting the crashes?