AutoCAD Civil 3D

[#1]

I'm going back to "Thank you"

[#2]

At AU this past week I gave pretty much the same request to the forum team in person.

[#3]

Thank You!

[#4]

Now how should I answer this one?

[#5]

Thank you.

[#6]

I'd say you still have no resolution, so I'd say select "Yes I need help to resolve this issue", since it actually takes work on the end of the forum team to implement a solution.

That email you get is actually a new feature of the forums, where if forum questions don't get answered, the problem gets escalated to someone in Autodesk support.  It's a new idea they're trying in an attempt to reduce the number of frustrated Autodesk users out there.  They're definitely interested in any feedback you have for them on how well it works (or doesn't work).

[#7]

I'm glad to see they're trying. It's (of course) why I started this thread. In quite a few cases I don't think any of the choices apply, but I don't' want to seem unresponsive. Often I'd say I don't need any help. But that's only because I've had to bypass that method and find another way to do what I want. I can't sit around waiting for a solution, I need to progress the job.

I'll take your advice and answer accordingly.

Allen

[#8]

In my opinion anything that answers the OP's question can be an acceptable solution. Whether that be a command they didn't know about, a workaround or even a 3rd party App. It is the best solution to the DG post at this time.

The forums are mainly for us users. I don't think Autodesk is using this to keep track of defects and features. Autodesk personnel jump in sometimes to help and now with the new email system will jump in when you ask for help by selecting "Yes - I still need to resolve this issue". I appreciate them following up on the posts and I hope they continue to do so.

There are other venues to report defects such as Subscription Support and there is a wish list to ask for new features. And of course you can always submit feedback on this FORM.

[#9]

I agree with Jeff on this one. The "Solution" is an answer to the question. A work around is a solution. If someone else is trying to accomplish the same task as you and someone has provided you with a workaround that allows you to accomplish said task, when others are searching for a way to do that task, they can see this post has a way of doing it.

[#10]

I disagree.

A "workaround" is not a solution.  True, the difference between a "workaround" and a "solution" can be sometimes difficult to discern.

But my main contradiction is with Jeff's post.  It *used to be true*.  But I don't think (maybe hope...?) it's no longer true.

As I found out at AU recently (and I hope this isn't consdered "classified"), the Autodesk support team handled something on the order of 10's of thousands of support requests over the last year.  By contrast, the DG's handled FIVE MILLION!!!!!!

So I think Autodesk has FINALLY realized the power of these support groups, and they're trying to learm how to use them more-effectively.  That's why they've implemented things like the escalation of unanswered requests.

This is all new stuff, though, so PLEASE give feedbak as to what is working and what is not.  But I think we've (THANKFULLY!) reached the point where Autodesk no longer views these DG's as being "user only".

And as always, I don't speak for Autodesk, but only as myself, as a C3D user who wants to get stuff done.