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Cannot print from SSA 2013

20 REPLIES 20
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Message 1 of 21
mrich012
1610 Views, 20 Replies

Cannot print from SSA 2013

When I try to print from SSA 2013 I get the following error.

 

"Access violation at address 00C57EFF in module 'StormSanitary.exe'.  Read of address 00000100"

 

Do I just need to reinstall SSA?

 

Thank you,

Matt

20 REPLIES 20
Message 2 of 21
wfberry
in reply to: mrich012

Have you tried printing to a "Pdf printer"?

 

Bill

 

Message 3 of 21
mrich012
in reply to: wfberry

I have used the Output tools to generate a PDF but now I really need a print of the Plan View to use in my report but there are no other print options.  When I goto File->Print, I do not even get a print option window I just get the error message:

 

"Access violation at address 00C57EFF in module 'StormSanitary.exe'.  Read of address 000000100."

 

Message 4 of 21
wfberry
in reply to: mrich012

You can print anything to a pdf file that you can send to a printer.  Apparently your print driver is not working correctly.  When you select your printer scroll to a pdf printer for a pdf version.  Then print the pdf to your paper printer.

 

Bill

 

Message 5 of 21
mrich012
in reply to: wfberry

I do not even get the option to select a printer, the print menu doesn't even show up.  I just get that error message.

 

I have printers setup on this computer that I use everyday with no problems.  For some reason SSA wont let me print.

Message 6 of 21
rdbrennan48
in reply to: mrich012

I'm having the same issue, even if I hit Ctrl+P the error will come up. Don't get any options for printing at all.

Message 7 of 21
wfberry
in reply to: rdbrennan48

Perhaps you guys need to try a repair of your installation through the Control Panel.  Takes less than 15 minutes.

 

Bill

 

Message 8 of 21
rdbrennan48
in reply to: mrich012

I don't have the option to do a repair, only uninstall.

Message 9 of 21
aharmon
in reply to: rdbrennan48

I'm having the exact same issue. I installed C3D12 SSA and it works fine. Anyone resolve this error?

Message 10 of 21
bigblittlerent
in reply to: aharmon

Have not resolved the issue.  Having the same problem.  I have tested it on multiple machines. 

 

Tried the Print icon, FILE - PRINT, and PRINT through page setup.  All return the error.

 

I think that this is a bug.

Message 11 of 21
wfberry
in reply to: bigblittlerent

Back in late JUNE, I was informed that it was a BUG in 2013.

 

 

Bill

 

 

Message 12 of 21
bigblittlerent
in reply to: wfberry

Tx for the update.

Message 13 of 21
rdbrennan48
in reply to: wfberry

Any work on if they are fixing it and when. It's kinda annoying!

Message 14 of 21
wfberry
in reply to: rdbrennan48

Just remember one thing.  As long as Autodesk is on the NASDAQ or any other board, the employees are mandated to not divulge anything that may influence stock prices.

 

Just remember, no news until it is a fact.

 

Bill

 

 

Message 15 of 21
dwillis
in reply to: mrich012

I contacted Autodesk in July 2012 and got this answer from their Support Specialist:

 

I would like to inform you that the issue you reported is a known issue with our development team. It has been documented and sent to our development team for investigation.   

As a workaround for the print command, you may want to first generate the Custom Report/PDF report or copy the ASCII reports to Textpad/Notepad or generate the spreadsheet report to print it out from the PDF or Spreadsheet. Alternatively, you may save the model and open it in SSA 2011 or 2012 and print it from there.

 

While this is all good and well if you want to print reports, it doesn't help with printing the Plan View layout.  I had to download the 2011 version of SSA and so far have had good luck with printing.  The problem with 2011 SSA, however, is having to dumb down all our 2013 AutoCAD files that we want to insert as backgrounds.

Message 16 of 21
spilon
in reply to: wfberry

Has anyone heard about a fix for this issue?

Message 17 of 21
mgraun
in reply to: wfberry

Yes, we are also having issues with this... Has anyone found a solution to the problem?

Message 18 of 21
spilon
in reply to: wfberry

I submitted a Support Request to Autodesk and received this note back:

 

You are correct, the issue with print command from SSA 2013 is a known issue with our development team. It has been documented and sent to our development team for investigation. I am afraid I do not have any ETA for the fix at the moment.

As a workaround for the print command, you may want to first generate the Custom Report/PDF report or copy the ASCII reports to Textpad/Notepad or generate the spreadsheet report to print it out from the PDF or Spreadsheet. Alternatively, you may save the model and open it in SSA 2011 or 2012 and print it from there.

 

So I guess we'll have to wait for a hotfix.

Message 19 of 21
mgraun
in reply to: spilon

Thanks for the update...

Message 20 of 21
mwatts123
in reply to: mrich012

I get an error when trying to print from SSA 2013 like everyone else.

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