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*Expert Elite*
Joe-Bouza
Posts: 4,753
Registered: ‎12-15-2008
Message 1 of 11 (254 Views)

Surface profiles keep disapearing

254 Views, 10 Replies
06-13-2013 11:49 AM

I have a couple of files with DS surfaces that I cut profiles with and all was fine until today. the surface ref is in the drawing but does not display. If I zoom to it goes to a location not related to the site but there is no display of the surface (all layers and style set to display) this is what view props shows. notice the odd serial number for the data source. through tools space I deleted the refs and re-refed and sampled, but when I close and go back its gone again. Any thoughts?

 

PROFILES GONE MISSING.PNG

Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
*Expert Elite*
TRogers
Posts: 1,206
Registered: ‎09-05-2007
Message 2 of 11 (247 Views)

Re: Surface profiles keep disapearing

06-13-2013 12:27 PM in reply to: Joe-Bouza

I have some customers that this is happening to and I filed a case with Autodesk and basically there is no answer to why this is happening.  We chalked it up to being a corrupt drawing.  That is not the case.  It's starting to happen across the office and to more users.  I hope we can actually get an answer to this soon!!

If the issue was resolved by this method, please click on "Accept As Solution"
*Civil 3DJ*
Todd Rogers

Visit my blog here.

     
*Expert Elite*
Joe-Bouza
Posts: 4,753
Registered: ‎12-15-2008
Message 3 of 11 (240 Views)

Re: Surface profiles keep disapearing

06-13-2013 12:38 PM in reply to: TRogers
Thats scary, Todd. Hope it doesn't end like "the invasion of the bod snatchers" <G>

Thanks
Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
*Expert Elite*
TRogers
Posts: 1,206
Registered: ‎09-05-2007
Message 4 of 11 (239 Views)

Re: Surface profiles keep disapearing

06-13-2013 12:41 PM in reply to: Joe-Bouza

It's got to be some kind of order of operation or something.  They are the only customers of ours that are having this issue.  Thing is, no one knows where to start troubleshooting it.  All of the 1., 2., 3...steps do nothing (audit, -purge, etc., insert into clean drawing with OTB template, etc.).

 

YES, it's scary!!

If the issue was resolved by this method, please click on "Accept As Solution"
*Civil 3DJ*
Todd Rogers

Visit my blog here.

     
Product Support
SethHall
Posts: 723
Registered: ‎02-08-2010
Message 5 of 11 (188 Views)

Re: Surface profiles keep disapearing

06-17-2013 05:51 AM in reply to: TRogers

Looks like it may be looking for the handle for some reason. Open in data shortcut editor and change the "use to match" to handle or name and see if that helps.

 

2013-06-17_0848.png



Seth Hall
Product Support
GCSO - CSS - FTS
Autodesk, Inc.


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*Expert Elite*
Neilw
Posts: 2,201
Registered: ‎09-04-2006
Message 6 of 11 (168 Views)

Re: Surface profiles keep disapearing

06-17-2013 08:29 AM in reply to: Joe-Bouza

Joe,

 

You marked this as resolved but I don't see how in the marked solution. Could you clarify how it was resolved?

Neil Wilson (a.k.a. neilw)
Infrastructure Suite/C3D 2013, LDT 2004, Power Civil v8i SS1
WIN 7 64 PRO
HP Pavillion h8xt, i7 2600, 12 GB
RADEON 6450, 1 GB
http://www.sec-landmgt.com
*Expert Elite*
Joe-Bouza
Posts: 4,753
Registered: ‎12-15-2008
Message 7 of 11 (164 Views)

Re: Surface profiles keep disapearing

06-17-2013 09:36 AM in reply to: Neilw
Neil, I was equally surprised to see it resolved because I have no recolection of hitting that button. Can I unresolve it?
Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS
*Expert Elite*
Neilw
Posts: 2,201
Registered: ‎09-04-2006
Message 8 of 11 (158 Views)

Re: Surface profiles keep disapearing

06-17-2013 09:50 AM in reply to: Joe-Bouza

Well since you are a member of the Expert Elite society you do have the ability to unresolve a solution. Go the the post marked as the solution and pick the Options hyperlink at the upper right. You should see a "Not the solution" option. Pick that to unmark the post.

Neil Wilson (a.k.a. neilw)
Infrastructure Suite/C3D 2013, LDT 2004, Power Civil v8i SS1
WIN 7 64 PRO
HP Pavillion h8xt, i7 2600, 12 GB
RADEON 6450, 1 GB
http://www.sec-landmgt.com
Product Support
SethHall
Posts: 723
Registered: ‎02-08-2010
Message 9 of 11 (153 Views)

Re: Surface profiles keep disapearing

06-17-2013 09:57 AM in reply to: Joe-Bouza

I fixed it... it should not be "solved" any more.

 

Did you have a look at my suggestion?



Seth Hall
Product Support
GCSO - CSS - FTS
Autodesk, Inc.


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*Expert Elite*
Joe-Bouza
Posts: 4,753
Registered: ‎12-15-2008
Message 10 of 11 (148 Views)

Re: Surface profiles keep disapearing

06-17-2013 10:20 AM in reply to: SethHall
Thanks Seth
Thank you

Joseph D. Bouza, P.E. (one of 'THOSE' People) Civil 3D 2012 & 2013
HP Z210 Workstation
Intel Xeon CPU E31240 @ 3.30 Hz
12 GB Ram


Note: Its all Resistentialism, so keep calm and carry on

64 Bit Win7 OS

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