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Based on your description I would have to assume that there is an issue with the construction of the subassembly or when is was exported/imported into Civil 3D. Do other subassemblies work correctly?
You may want to check out the resources available from our AU classes from past years, specifically the ones from Kati Mercier and Peter Funk: AU Online Subassembly Composer
![Autodesk Design & Make Report](https://forums.autodesk.com/t5/image/serverpage/image-id/1350519iCB55845EBFC43016/image-size/large?v=v2&px=999" "Autodesk Design & Make Report")