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Message to Autodesk

6 REPLIES 6
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Message 1 of 7
Anonymous
1028 Views, 6 Replies

Message to Autodesk

Dear Autodesk,

We've spent over $16,000 on 4 licenses of Civil3d and to say the least, we are very disappointed. Besides the software being extremely non-user friendly, it doesn't even seem to actually work from a stability standpoint. Autodesk's business model is obviously setup for your Re-sellers to offer training with the ultimate goal of having someone come to our office to set things up properly. Your Re-seller wants another $4,000 to come train and setup templates for us. I can just here the discussion in a top executive meeting about how Autodesk cannot make Civil3d user friendly because we make so much money on training and in-house setups.

Besides the complexities of actually using the software, there is the fact that the software is loaded with bugs and isnt coded efficiently to utilize multithreaded processors. We experience multiple crashes each and every day of use.

So Autodesk, instead of adding new features and marketing your subscription service for yearly updates, I suggest you take some time to fix the current release and deliver an Autodesk Civil3D Product that is more user friendly and actually works.... That's what your customers are paying for...

A very disappointed customer
6 REPLIES 6
Message 2 of 7
rhdins
in reply to: Anonymous

You're not the only one.

http://discussion.autodesk.com/thread.jspa?threadID=674864
Message 3 of 7
anthony.nr
in reply to: Anonymous

Very right, facing the same problems here in Muscat too.
thanks,
Anthony
Civil 3D 2011, 64bit
Dell t1600 Win7 Pro.
Xeon 3.3GHz
8GB RAM
Message 4 of 7
Anonymous
in reply to: Anonymous

As mentioned here
http://discussion.autodesk.com/thread.jspa?messageID=5220892

and here
http://discussion.autodesk.com/thread.jspa?messageID=5726665

and here
http://discussion.autodesk.com/thread.jspa?messageID=5944503

and here
http://discussion.autodesk.com/thread.jspa?messageID=5172030

and here
http://discussion.autodesk.com/thread.jspa?messageID=4853553

AND HERE
Topic Posted By Post Date
CRASHES!!!!! Bruce Sheldon Jan/02/07 03:59 PM
C3D crashes vicm Feb/27/07 07:41 AM
Network Crashes vs. Standalone Crashes Tim Scott Jun/20/08 12:03 AM
Alignment crashes Hans Moller Mar/21/07 01:53 PM
Too many crashes muratcelen Jun/22/06 12:36 AM
add contours crashes drawing logokster Aug/23/06 10:51 PM
C3D 2008 crashes rggcad Mar/04/08 03:57 AM
Re: Crashes by Carlson petrocat Dec/01/06 07:47 AM
Parcel crashes Civil 3D nacc4 Oct/13/04 06:25 AM
.ecw files and crashes airick05 Jun/17/08 06:05 AM
C3D crashes all the time jari Mar/22/06 07:07 AM
Civil 3D performance and crashes Pamfi Nov/18/05 04:20 AM
Cut and Paste Crashes Bruce Sheldon Jan/27/07 02:29 AM
Grading Crashes To Success!!! Woot! powereng May/22/08 09:48 AM
Grading Tutorial Crashes Brian Hailey Feb/18/04 02:51 AM
Re: Fatal Errors and Crashes Karl Fuls Dec/16/04 08:45 PM
Civil3D 2008 crashes vectorizing Maypo Jan/29/08 01:33 AM
Re: Parcel edit crashes kirknoonan Jun/29/06 11:40 PM
selecting hatch crashes AutoCAD j-rod Feb/27/08 01:58 AM
SP2 Crashes Everytime... DO NOT INSTALL SP2!!!!!!!!! JermVent Sep/08/06 04:39 AM
Land Companion crashes when I create full profile dwcad Oct/09/07 03:55 PM
Re: Help w/SSM Plotting Sets-Crashes Matt Kolberg Oct/25/07 02:30 PM
Civil 3d Project Management & crashes Sduffin Jun/11/06 07:09 AM
My machine crashes when I use Feature lines Glenn DePena Oct/28/05 09:46 AM
Re: Audit crashes C3D 2008 Lisa Pohlmeyer Jul/24/07 07:04 AM
Re: Civil 3D crashes when I try to print iampay02 Jun/09/06 07:08 AM
What object enabler for AdMapOrcl? ...errors & crashes... ebach Nov/25/05 05:45 AM
Re: C3D crashes on importing LDD 3 smart files cadtag Dec/20/06 03:53 AM
Opened Civil 3d drawing with ADT, now crashes Civil 3d David Jun/07/05 05:19 AM
Grading Crashes Matt Kolberg May/10/05 10:12 AM
Autosave - Object Viewer and crashes Laurie Comerford May/03/05 01:56 PM
C3D crashes all the time Snorri Jan/29/06 01:46 AM
C3D crashes on old drawings csteadham May/08/06 04:19 AM
Civil 3D 2006 Crashes jkbliss May/13/05 02:18 AM
ERasing grading crashes tsaxy May/04/06 06:17 AM
Errors after several crashes Robert Sep/25/07 01:52 AM
Re: General Grading crashes Dana Breig Probert Aug/19/06 09:11 AM
Consistant crashes - large files/tins dhadley Mar/30/06 09:56 AM
HELP! grading drawing crashes on open! kevincurrey Oct/28/05 10:10 AM
Using grading features and drawing crashes ts2006 Feb/16/07 10:46 AM
FE with 2009 RickGraham Jun/25/08 01:21 AM
fatal error: PLP Jan/19/07 06:28 AM
FATAL ERROR: jsullivan52 Oct/23/07 12:59 AM
fatal error!! dlzcleveland May/26/07 03:34 AM
fatal error dlzcleveland Apr/19/07 12:06 AM
Fatal error Aleksandra Jul/24/06 11:08 PM
FATAL ERROR kourbash Jun/08/07 12:45 AM
FATAL ERROR!!! xpernett Sep/24/07 04:25 AM
FATAL ERROR TriX Jul/04/06 10:36 AM
fatal error sgeidlinger Oct/12/06 03:34 AM
fatal error reddyraghu241 Dec/08/07 07:55 AM
FATAL ERROR srodriguez Jan/10/08 07:09 AM
Fatal Error rauch Mar/05/08 02:28 AM
Fatal Error bmw507 Nov/28/06 01:02 AM
FATAL ERROR wkolbuk Jun/29/07 11:53 PM
Fatal Error Jason Lowry Jul/21/06 04:47 AM
Fatal Error gneff May/30/07 09:27 AM
Fatal Error golfguythree Oct/02/07 03:51 AM
fatal error domagoj Oct/02/06 11:52 PM
Fatal Error Jeff Crislip May/22/08 04:26 AM
FE on Vault Check in daveoko Oct/31/07 04:43 AM
Fatal Error Wolvezbane Jul/17/07 05:22 AM
FATAL ERROR!!!!!!!!! golfguythree Oct/26/07 03:30 AM
fatal error during save jschuur May/25/07 02:30 AM
Forced Fatal Error mhammock1205 Jul/12/07 03:45 AM
FATAL ERROR PLOTTING josh@cvtc Jun/24/08 12:43 AM
Fatal Error When Checking In msouter Nov/08/07 04:14 AM
Fatal Error while grading wburcham Jun/04/08 10:37 PM
Fatal Error Message richardr Feb/03/07 05:10 AM
FE when deleting Feature Line wayupN Nov/27/07 11:24 AM
Feature Line, FE when moved. eckdahlrd May/19/08 10:40 PM
Fatal Error kauaieng Jul/19/07 10:48 AM
Fatal Error During Save Jason Stevens Aug/16/06 01:59 AM
Fatal Error editing points muskee68 May/22/07 02:29 AM
Fatal error on Plot preview daveoko May/21/07 10:41 PM
Fatal Error when going to the lctilley Aug/01/07 12:47 AM
Toolbox Fatal Error johnbeatle Feb/06/08 03:54 AM
Fatal error kkopp Sep/28/07 05:38 AM
fatal error on create points CJ Aug/04/06 02:14 PM
Fatal error and lic. syst. error Alle Duursma Feb/22/07 05:32 PM
Fatal Error 49ad20h gservis Oct/07/06 04:01 AM
Re: FATAL ERROR in Uninstall CAKPUW Jan/23/07 04:15 AM
Fatal Error when rebuilding surface JBARICH Feb/02/08 01:54 AM
Fatal Error While Opening jgroendyk Apr/15/05 12:54 AM
Rendering Fatal Error! andyhurz20 Aug/23/07 05:57 AM
Dwg1 causes fatal error Allen Jessup Mar/22/08 06:12 AM
Fatal Error 0x2aeb8004 TriX Aug/29/06 04:14 PM
Fatal Error C3D 2008 michellenewbigging Nov/06/07 05:42 AM
Fatal error every time ryjo Feb/08/07 05:10 AM
Fatal Error Opening files steve11273 Apr/20/06 12:54 AM
fatal error parcels dheller84 Oct/14/06 05:11 AM
Re: C3D Fatal Error Robert Jan/31/07 03:12 AM
Fatal error daylighting to surface Oh Henry Jan/06/07 10:25 AM
export shapefile - fatal error! ghurban Jun/20/08 02:28 AM
Fatal error 332b3e10h jetron Nov/29/06 07:49 PM
Mapimport FATAL ERROR! leesim Oct/20/07 03:31 AM
Fatal Error On Open w/ sp1a mpowers Jul/19/06 01:35 AM
Fatal Error when opening file enganear Sep/22/06 11:54 PM
Re: Fatal Error: Out of Memory civilpt May/20/07 07:56 AM
Re: Hatch fatal error Endbringer Sep/12/07 02:08 AM
Fatal Error in C3D 2007 glangston Jun/10/06 12:57 AM
Fatal Error with invisible command CoondogHome Aug/23/07 05:06 PM
Fatal Error:Class ... 'AecGripConstraint' not found hoppytigger Mar/27/08 04:40 AM
Tool Palettes FATAL ERROR jdkreger Feb/22/08 06:52 AM
Toolspace Fatal error jbear0000 Dec/15/07 04:21 AM
Fatal Error Message with Corridor Surface richardr Feb/09/07 01:40 AM
Fatal Error on Export to .shp jb4pres Jun/05/08 03:35 AM
Zoom + Fatal Error PORRETTO Apr/26/07 03:38 AM
2008 fatal error on program exit mbcastle Jun/21/07 11:19 AM
fatal error Civil 3D 2007 kinyo72 May/03/07 07:15 PM
Fatal Error when Exporting mikey s Feb/16/07 04:47 AM
Fatal Error while trying to plot rskrobot May/02/06 11:53 PM
Re: fatal error during saves in paper layout cadismyprison May/31/07 12:48 AM
Re: FATAL ERROR: Unhandled e06d7363h Exception at 7c812a5bh JSTORMO Jan/16/07 03:41 AM
Fatal error during installation jbear0000 May/03/07 03:00 AM
Fatal Error When Changing Layers edrogers37 Mar/09/07 06:13 AM
FATAL ERROR When moving labels crosa Jan/23/07 07:46 AM
Re: Fatal Error on Save - 2008 KW-EGA May/04/07 10:43 PM
Fatal Error - Volume sutface - reg., karthi24by7 Jan/11/08 10:36 PM
fatal error with networks bgaughan Jul/14/06 05:48 AM
Re: 2009 3D LDT FE ETC ETC mwright13 May/30/08 05:04 AM
DEM import or add Fatal Error jimormsbee Apr/14/06 06:17 AM
fatal error when opening-file attached psims Jun/07/06 08:10 AM
Re: Fatal error: 0x0000 Exception at 4048b9h PaulIgelprop Dec/18/06 04:39 AM
Fatal Error Civil's Map option mr_mellow Jun/30/07 01:42 AM
Re: Post SP2 Plot preview FE daveoko Oct/31/07 12:25 AM
FATAL ERROR when I reload an XREF file Arvin Oct/04/06 12:05 PM
New Fatal Error Message Design Wishlist petrocat Oct/19/07 02:41 AM
Parcels causign fatal error tsaxy Aug/17/07 04:09 AM
Fatal Error when Saving file alberto_go Oct/18/05 01:32 AM
Surface lines fatal error msipaul Nov/03/06 05:53 AM
fatal error: unhandled access violation reading 0x1b300041 exception at 1b300041 jadelberger May/30/08 11:10 PM
Re: Fatal error dwayland2112 May/21/08 04:08 AM
Fatal Error e06d7363h and 7c812a5bh. Brent B Jun/20/08 04:30 AM
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FATAL ERROR ON SAVE - WITH SP1 INSTALLED Chuck Litchfield Jun/17/06 04:35 AM
Fatal Error while rebuilding surfaces josephliyen Jul/19/07 01:43 AM
Fatal Error : unhandled c000000dh exception at 78138890h Jerram Jun/15/06 12:30 PM
Re: FATAL error when SAVING work kevincurrey Oct/18/05 05:46 AM
Re: Here's another FATAL ERROR upon opening Louisa @ MasterGraphic Aug/03/07 01:21 AM
Yet ANOTHER Fatal Error Thread brodour Jun/20/08 12:18 AM
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Desperate...Dwg Fatal Error Crash Jamie Fleeting Dec/06/05 11:16 AM
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Fatal error: Unhandled Access Violation Reading 0x4c65 Exception at 4c65h N00dles$ Jul/18/07 12:48 AM
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Re: SP2?? freddy j Aug/16/06 02:52 AM
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Re: Crash while grading freddy j Aug/16/06 02:47 AM
Re: Labeling lines and curves Hans Moller Jan/05/08 09:49 AM
Re: Missing Something AZcoyote Oct/08/04 04:35 AM
Re: Problems with Check-in johnbeatle Jan/31/08 07:30 AM
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Re: Cannot Delete Grading freddy j Sep/15/07 02:55 AM
Re: Civil 3D 2008 Corrupting Grading Files jzufall Apr/30/08 08:18 AM
Re: corrupt drawing logokster Jul/06/07 01:50 AM
Re: Error: Could not instantiate AecDict! ACADuser Jun/25/08 01:11 AM
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Re: Possible SP2 Errors? kevincurrey Oct/30/07 11:54 PM
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Re: 2008 Hans Moller Jun/15/07 08:29 AM
Re: Civil 3D Fatal Errors Jim10009 Nov/01/06 09:16 AM
Re: Civil 3d Grading... I know I know miagear Jul/13/05 01:23 PM
Re: Combining 2 Gradings Matt Kolberg Jan/10/08 11:13 AM
Re: Deployment Failed - 2008 SP2 c3dlearner Feb/20/08 06:42 AM
Re: Fatal Errors: Grading freddy j Oct/12/06 02:57 PM
Re: How is stability now? James Wedding Sep/02/05 05:28 AM
Re: How's 3d going folks? JasonJTF Jul/29/05 05:02 AM
Re: Large Point Files MAnderson May/27/08 11:17 PM
Re: Migrate 2007 project to 2008 neilw Dec/13/07 02:04 AM
Re: Profile Editing Problems II mikeevans Jun/05/07 11:10 PM
Re: Seeking Advice on How To Manuals Matt Kolberg Jan/15/07 02:47 PM
Re: Swap Edge = Crash Hans Moller Jan/12/08 10:53 AM
Re: what's going on with my grading? RickNichols Mar/18/06 05:00 AM
Re: C3D 2007/Vault 2008 Update Jason Hickey May/25/07 02:39 AM
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Re: Civil 3D? Himanshu Gohel Sep/06/07 12:56 AM
Re: Good reasons to upgrade? Hans Moller Jun/28/06 07:41 AM
Re: Grading footprint hvymtlfan Dec/16/04 08:56 AM
Re: I know I'll be taged a Flammer for this but I don't care at this point tman72 Jul/02/08 01:50 AM
Re: Industry-proven solution? ecanvasser May/15/06 09:42 AM
Re: Inserting a PDF? james.wedding Jan/05/08 12:59 PM
Re: isopach conversion to actual elevation prcrockett May/02/08 02:58 AM
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Re: Civil 3D 2006 Crashes miagear May/17/05 02:10 AM
Message 5 of 7
Anonymous
in reply to: Anonymous

Civil 3D will be a great product, when it is finished.

Currently it is about 50% there, in my opinion.

Training will only take you so far, the product still has a lot of bugs that no amount of training can resolve.

(See SOLUTIONS: down below, just in case you don't make it past the 'rant' portion of the post)

Stability and usability of current functions should be autodesk's main focus.

The weakest area are the gradings, followed closely by feature lines. I'm still learning what you can and can't do to avoid a fatal error. It's like a minefield trying to complete a grading plan. I have 30 incremental saves of my current design. I save and audit continually to project what work I have completed.

Managing the civil 3d drawings has become more complex than the actually engineering. I'm spending more time thinking about feature lines interacting and what site elements of the design are in than I am thinking about earthwork balance, slopes, and controlling stormwater.

Once your grading model is complete the finished surface still requires quite a bit of editing to produce decent contours. And the editing process is prone to fatal errors as well. Especially when deleting lines around the perimeter. And then the finished contours still have areas that could use some stretching to provide a finished look. This isn't possible in C3D, there are work arounds but it would be nice to have the flexibility to tweak a contour without modifying the surface.

Another disappointing turn of events is that autodesk will not be releasing land desktop in 2010 (Apr 2009). So now our management team is pushing for all projects to be completed in C3D and for LD to not even be installed to save IT costs. All of Land Desktop's features need to be incorporated into C3D.

SOLUTIONS:

Part One:

One of the biggest problem is the release cycle with only 2 patches in between. C3D needs more updates. Autodesk needs to offer the option of users signing up for monthly C3D patches at our own risk of course, eventually getting to the point where they have weekly patches (Tuesdays?). Also some kind of user interface to post request for updates/features by the users and a way for users to vote them up or down. And actually have a team of programmers who's job is to monitor the requests and put out patches addressing them.

Some of them would be minor but would make a huge difference for the user experience.

Part Two:

Start REcoding to make the software more efficient/multi threaded. We have virtual super computers on our desks and they can't calculate a daylight without running out of memory. Going to a 64 bit version with a massive amount of ram may allow the poor coding to remain in place, but will require another outlay of hardware expense for users.

Part Three:

Realistic hardware requirements. Post what we really need, especially with the graphics card. Our companies will only purchase what you list as the sys requirements. I feel like we're being short changed on this end.

Part Four:

A faster time frame for new features. I would like to see new features/improvements added at a faster pace, this could be tied to the user request/ranking system mentioned above.

Part Five:

A truly dynamic model. I keep hearing how C3D is going to save us time with updates and changes but I keep seeing disconnects in the model. We need feature lines with parameters like:

Hold existing grade/grade at this endpoint

lockable feature lines

acceptable slope ranges with warnings by changing colors.

styles for feature lines that display the elevation at each end and the slope along the feature line

dynamic link for offset feature lines.

We'll move on to stormwater and pipes next time.

Hopefully this finds it's way to Peter and the gang.

Keep up the hard work, you're half way there.
Message 6 of 7
Anonymous
in reply to: Anonymous

Civil3d.pe

Don't get me wrong here, there are several points you make that I agree
with. I like the idea about a patch a month or something liek that to fix
problems as they arise and are fixed. I'm no developer, but I imagine this
would be a logistical problem, but it's a great idea. Multi-thread coding
and tru 64 bit would obviously be a boon.

But 50%? Man Land Desktop is down near 20 or 30% in my mind with that
logic. If I never have to work with LDT again it'll be too soon. If you
ignore some of the stability issues (and that's a big if in some people's
minds) there is no way that LDT can even come close the Civil 3D in the
features department. Obviously, there are a few things LDT can still do
that Civil 3D can't, but that list is exceedingly small.

Your wishes are good ones, but some of your wishes are already reality.
1. styles for feature lines that display the elevation at each end and the
slope along the feature line. Easy and doable.
2. dynamic link for offset feature lines.. This is what the grading tool
does.

I'm totally not trying to be a boob here. I'm just saying it as I see it.

From a long-time LDT user turned Civil 3D,
Matt
Message 7 of 7
Anonymous
in reply to: Anonymous

"Managing the civil 3d drawings has become more complex than the actually engineering. I'm spending more time thinking about feature lines interacting and what site elements of the design are in than I am thinking about earthwork balance, slopes, and controlling stormwater."

This is absolutely true: With parcels I spend more time keeping the data clean and organized in such a way that will hopefully prevent crashes, and also on recovery from lost parcels, than I spend on the layout or design. Also, non of the tricks I I apply to keep the parcels stable are documented anywhere, they are learned from DGs and hours of bad experience.

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