AutoCAD Civil 3D General Discussion

AutoCAD Civil 3D General Discussion

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bb
Active Member
bb
Posts: 8
Registered: ‎08-20-2011
Message 1 of 39 (5,479 Views)

Fatal Errors & Unexpected Close

5479 Views, 38 Replies
08-21-2011 01:59 PM

 I need help trying to decide if I should give up on moving my office to Windows 7 and reload my systems back to Windows XP.  Here is the situation.  I have three machines running 64-bit Autocad Civil 3-D 2012.  Two are running Windows 7 and one is running in Windows XP.  The two machines running Windows 7 are experiencing a lot of fatal errors and unexpected close errors when people are doing simple 2D work in model space and in paper space.  This is happening to three people on two different machines and the errors occur regardless of the file being worked on.  Although there have been a few crashes over the last few weeks when doing 3D work, the problem seems to be rampant when we are working on 2D tasks.  Friday, the program was crashing approximately 2 - 3 times an hour. 

 

There are a variety of errors showing up, but here is the latest:

While working in model space, the cursor disappears - when the user hits "save" (everyone knows that moment of panic even if you saved 30 seconds ago!), a message box pops up stating :

INTERNAL ERROR !dbobji.cpp@388

When you leave the error box, the program closed.  When the program reopens, it is fine...for a while.

The file being worked on has a number of references and data shortcuts attached.  The file size is 5.6 mb with about 15 mg of attachments.  I won't try to attach it since it is so big, even when zipped.

 

I grabbed the installation disks and loaded most of the available english language updates and driver fixes this morning.  I confirmed that the most current version of MS .net  files are properly installed.  One of the users was able to work for about 1.5 hours before crashing after I made the changes, but then it crashed with the message shown above.

 

System configuration is:

AMD Athlon II x2 250 Processor 3.00 GHz

8 gb RAM

Window 7 64 bit Operating System

2 Acer AL2216W 22 inch monitors with ATI Radeon HD 4250 display adapters

 

 

 

*Expert Elite*
wfberry
Posts: 1,821
Registered: ‎09-05-2006
Message 2 of 39 (5,436 Views)

Re: Fatal Errors & Unexpected Close

08-22-2011 09:27 AM in reply to: bb

Since no one seems to want to enter into this perhaps I could start something.  I know very little about AMD processors and seeing that Newegg sells your version for around $60 I suspect your problem is in the computer itself.  Too many of us are using Windows 7 with no problems to suspect the OS.  

 

Can you not upgrade one of your computers with a good motherboard running one of the new intel processors?

 

Bill

 

Valued Contributor
darkman257
Posts: 99
Registered: ‎11-08-2008
Message 3 of 39 (5,407 Views)

Re: Fatal Errors & Unexpected Close

08-22-2011 03:25 PM in reply to: wfberry

Bill - I too experience the same issues on my Win 7 machine.  I have audited my drawing and typically have to make serveral versions of my project to make sure that I can move forward incrementally.  I would be lucky if I only had one crash a day.  Just now, hence why I am on the DG looking around, I got "Fatal Error: Unhandled Access Violation Writing 0x10004600 Exception at 10004600h".  All I was doing was creating a wblock.  Other times it has been as simple as flipping layouts.  I am only running 40% of my RAM and less than 20% processing so I am pretty confident it is not a resource issue.  I could be wrong.  I just keep sending my error reports. 

Infrastructure Design Suite 2012 - Premium, Intel Quad Core 2.66 Ghz, 8 GB Ram, Nvidia Quadro FX4800

Dilbert's Salary Theorem: Postulate 1: Knowledge is Power Postulate 2: Time is Money. Power = Work / Time. Since Knowledge = Power,
then Knowledge = Work / Time, and Tme = Money, then Knowledge = Work / Money. Solving for Money, we get: Money = Work / Knowledge.
Thus as Knowledge approaches zero, money approaches infinity, regardless of the amount of work done.
Employee
hgohel
Posts: 267
Registered: ‎05-17-2006
Message 4 of 39 (5,386 Views)

Re: Fatal Errors & Unexpected Close

08-23-2011 10:27 AM in reply to: bb

@bb

 

The "ATI Radeon HD 4250" seem to be uncertified/unsupported graphics cards for AutoCAD 2012, and you may experience unknown issues with that.  You may want to consider upgrading to the latest WHQL certified drivers for that card as a frist step and check performance.  If problems continue, you may want to turn off all graphics hardware acceleration features and try again.  As a final step, obtain a supported graphics card and install a certified driver version and check performance.

 

If you can reproduce the fatal errors with a particular drawing & a set of known steps, you could open a support case with Autodesk technical support and see if we can reproduce the crashes on our end.

Himanshu Gohel
Autodesk, Inc
Valued Contributor
JRedell
Posts: 70
Registered: ‎11-21-2003
Message 5 of 39 (5,362 Views)

Re: Fatal Errors & Unexpected Close

08-23-2011 05:16 PM in reply to: hgohel

I'm having similar issue as of late. Completely random crashes that come anywhere from checking email to drawing a pline. I don't know what the heck is going on, but it's driving me F'in crazy.

JRedell, PLS
Erlandsen
Civil3d 2012
Intel Core 2 Quad 2.66GHz
Win7 64bit
Quadro FX1700 (Driver 265.70)
8GB RAM
*Expert Elite*
wfberry
Posts: 1,821
Registered: ‎09-05-2006
Message 6 of 39 (5,337 Views)

Re: Fatal Errors & Unexpected Close

08-25-2011 06:02 AM in reply to: JRedell

JR:

 

It appears that you don't have much of a processor and only 4 GB of Ram.  Heck most of your ram is probably used by the time the OS and Civil 3D gets loaded.  This is before a dwg is started.  Win 7 x 64 and Civil 3D 2012 like horsepower and memory.

 

Bill

 

bb
Active Member
bb
Posts: 8
Registered: ‎08-20-2011
Message 7 of 39 (5,332 Views)

Re: Fatal Errors & Unexpected Close

08-25-2011 07:38 AM in reply to: bb

Interesting, we also have the Quadro FX1700 installed on all three computers.  This driver is certified and guaranteed, but only tested with a single monitor.  We are looking at the expense of updating to another choice, but without any guarantee it will fix this problem, it is a very expensive gamble.  Autocad folks, any thoughts about the odds?  If it is really a graphics card problem, can we get a suggestion for which graphics card would be able to handle the 2013 and 2014 with two monitors?  If I have to spend the money, I'd like to limit the pain and be ready for the next two year.   Are the readers from Autocad able to offer thoughts about whether more RAM would be as likely to help?  If so, how big do we need to go to resolve the issue?  Thanks for the ongoing help and chance for others to also get some help with this problem.

Valued Contributor
JRedell
Posts: 70
Registered: ‎11-21-2003
Message 8 of 39 (5,322 Views)

Re: Fatal Errors & Unexpected Close

08-25-2011 08:19 AM in reply to: wfberry

Hmmmm, I never considered a Core 2 Quad to be underpowered. What are you recommending for a processor to run 2012....a i7 920 only? I do agree that more RAM is a necessity, and I've got 8gb on order which should show up this week.

 

I too would like to know what the C3D masters out there say is a proper setup for processor and video card.

JRedell, PLS
Erlandsen
Civil3d 2012
Intel Core 2 Quad 2.66GHz
Win7 64bit
Quadro FX1700 (Driver 265.70)
8GB RAM
Valued Contributor
darkman257
Posts: 99
Registered: ‎11-08-2008
Message 9 of 39 (5,308 Views)

Re: Fatal Errors & Unexpected Close

08-25-2011 08:23 PM in reply to: JRedell

I am not the expert but I have the same processor and constantly have outlook, a 30-inch monitor, 7-10 IE explorers, Quickbooks and other programs open and my processor does not go above 20-30%.  I did find out today however that some crashes are being linked not only to undersized video cards but also to too much information on the screen to be refreshed as you pan and zoom.  If you are using contours or tins for a large site, go to the View tab and click on "Level of Detail" under the Views panel.  As you zoom out, the details get cut out in favor of items that you would see at that scale and suppress those you would typically not see.  Conversely it gets better as you zoom on your point of focus.  That too will help resources.  I also found out that Civil 3D does not support multithreading therefore you are under utilizing your processor and there is nothing anyone can do.  Good luck. 

Infrastructure Design Suite 2012 - Premium, Intel Quad Core 2.66 Ghz, 8 GB Ram, Nvidia Quadro FX4800

Dilbert's Salary Theorem: Postulate 1: Knowledge is Power Postulate 2: Time is Money. Power = Work / Time. Since Knowledge = Power,
then Knowledge = Work / Time, and Tme = Money, then Knowledge = Work / Money. Solving for Money, we get: Money = Work / Knowledge.
Thus as Knowledge approaches zero, money approaches infinity, regardless of the amount of work done.
Contributor
jmcpherson1982
Posts: 20
Registered: ‎08-26-2011
Message 10 of 39 (5,290 Views)

Re: Fatal Errors & Unexpected Close

08-26-2011 06:11 AM in reply to: bb

I too am having loads of Fatal Errors. While they are sometimes random, they also occur when I attempt to perform specific Tasks. For Example my two biggest problems that are slowing down work flow, I cannot adjust the direction of North without getting a fatal error, and I cannot create a Stepped offset of a feature line without a fatal error. The second one is a very big hinderance when trying to adjust contours in a Surface.

Justin
Dell T1600 Workstation
Windows 7 x64
Intel Xeon E31280 @ 3.50 GHz
24 GB RAM
Nvidia Quadro 4000
Civil3D 2013
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